---
title: "Access control for Salesforce integration"
slug: "8-1-7release-access-control-for-salesforce-integration"
updated: 2026-07-23T10:06:56Z
published: 2026-07-23T10:06:56Z
canonical: "help.8x8.com/8-1-7release-access-control-for-salesforce-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access control for Salesforce integration

As an **8x8 Contact Center** administrator, you can control the number of agents who access **8x8 Contact Center** Integration with **Salesforce**. Access to the integration is controlled in **8x8 Configuration Manager**.

In **8x8 Configuration Manager**, admins can grant access to a selective group of agents. During provisioning **8x8 Contact Center**, your sales agent assigns the desired number of users allowed to use **8x8 Contact Center** Integration with **Salesforce**. To check the number of authorized **Salesforce** users, go to Home > Profile.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/sfdc01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A12%3A27Z&se=2026-11-04T00%3A12%3A27Z&sr=c&sp=r&sig=xf8uh9bGYn8rhlT2UisWIvKFXnhLOK0kHDGoGWPBqgM%3D)

**To grant access to 8x8 Contact Center Integration with Salesforce:**

1. From the **Configuration Menu**, open **Integration**.
2. Go to the **Screen Pop** tab.

> [!NOTE]
> Note:
> 
> You must have enabled and configured **8x8 Contact Center** Integration with **Salesforce**.
3. Under Agents, select the **Select and assign all agents** check box. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/sfdc02.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A12%3A27Z&se=2026-11-04T00%3A12%3A27Z&sr=c&sp=r&sig=xf8uh9bGYn8rhlT2UisWIvKFXnhLOK0kHDGoGWPBqgM%3D)

> [!NOTE]
> Note:
> 
> The check box is disabled if the number of named users assigned to the tenant exceeds the provisioned **Salesforce Users Limit**.
4. To select agents individually, click **choose agents**.
5. Select the desired agents from the list of agents configured in the tenant.
6. Click **Assign**.

> [!NOTE]
> Note:
> 
> If the number of selected agents exceeds the **Salesforce** user limit, you get an error message indicating the limit. You must readjust the selection accordingly.
7. **Save** your settings.