---
title: "About User Profiles"
slug: "8-4-release-about-user-profiles"
updated: 2026-07-23T10:06:38Z
published: 2026-07-23T10:06:38Z
canonical: "help.8x8.com/8-4-release-about-user-profiles"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About User Profiles

In **8x8 Work and 8x8 Contact Center**, creating user profiles and setting password policies are managed in **Account Manager**. A user profile is required to identify users with access to your 8x8 system. When creating a new user profile, the username must be globally unique. By default a user’s email address is copied into the **User Name** field. If this email address is not unique within 8x8, or you wish to create a username of your own, you must choose a username that has never been used before. The system advises you if a duplicate exists at the time of creating the profile.

After creating a user profile, you can associate 8x8 services and general permissions to it. Typical assignments include physical and virtual extensions as well as **8x8 Contact Center** agent or administrative privileges.

The following fields must be filled out to create a user profile:

- First Name
- Last Name
- Email Address
- Username (must be unique)![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AM_UserProfile00.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A50Z&se=2026-11-03T22%3A51%3A50Z&sr=c&sp=r&sig=0PwNyGp0hjZD%2Bubr2TVyQXZHFI9mGhCGTbZw5dznzH0%3D)

> [!NOTE]
> Note:
> 
> When creating a new user profile, the username appears the same as the email address by default. The system administrator has the flexibility to change the username to something other than the email address.

You can create user profiles one at a time or in bulk. To create a single user profile, refer to [Create a User Profile](/documentation/docs/add-8x8-contact-center-agents#agt1) in Adding Agents. Follow the instructions below to create multiple user profiles.

**To create multiple user profiles**

1. Log in to **Account Manager**.
2. Go to the **Accounts** tab.
3. Select **User Profiles**.
4. Click **Download CSV Template**.

An Excel file that stores the user profile information is downloaded.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AM_UserProfile_CreateMulUsers01.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A50Z&se=2026-11-03T22%3A51%3A50Z&sr=c&sp=r&sig=0PwNyGp0hjZD%2Bubr2TVyQXZHFI9mGhCGTbZw5dznzH0%3D)
5. **Save** the file to your computer's hard drive once you have made all your changes.

> [!NOTE]
> Note:
> 
> Do not make any changes to the 8x8 Internal ID column.
6. On the **User Profile** page, click **Upload CSV Template**, then click **Proceed**.
7. Click **Add**, and then locate the file you just saved.
8. Click **Open**, then click **Upload**.
9. Verify that the new information is correct and click **Submit**.

**To change user profile password**

1. Log in to **Account Manager**.
2. Go to **Accounts** tab.
3. Select **User Profiles**.
4. Find the agent from the list, and click **Reset Password**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AM_UserProfile_ResetPswd01.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A50Z&se=2026-11-03T22%3A51%3A50Z&sr=c&sp=r&sig=0PwNyGp0hjZD%2Bubr2TVyQXZHFI9mGhCGTbZw5dznzH0%3D)
5. The **Reset Password** confirmation window opens.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AM_UserProfile_ResetPswd02.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A50Z&se=2026-11-03T22%3A51%3A50Z&sr=c&sp=r&sig=0PwNyGp0hjZD%2Bubr2TVyQXZHFI9mGhCGTbZw5dznzH0%3D)

Check the user ID and email address, and click **Send Email**.
6. An email is sent to the email address indicated in the agent's in user profile. To change the password, the agent has to click the link provided in the email and follow the instructions.

The new password requires at least one uppercase letter and one numeric digit. In the **Reset Password** window, hover over the question mark to see the requirements.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AM_UserProfile_ResetPswd03.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A50Z&se=2026-11-03T22%3A51%3A50Z&sr=c&sp=r&sig=0PwNyGp0hjZD%2Bubr2TVyQXZHFI9mGhCGTbZw5dznzH0%3D)