---
title: "Add administrators"
slug: "8-4release-add-administrators"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/8-4release-add-administrators"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add administrators

When you first place an order with **8x8, Inc.** for **8x8 Contact Center** with **8x8 Work**, a **Primary administrator** is created to manage the functionality in **8x8 Configuration Manager** and **Account Manager** applications. The **Primary administrator** has complete account access with create, edit, and delete privileges. The **Primary administrator** is marked with ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/am_iconstar.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A43Z&se=2026-11-03T23%3A38%3A43Z&sr=c&sp=r&sig=RAFxpjzCqD46QugM7tp%2BAQr%2BnD1F4l05LXGJM%2BaaY3E%3D) in the **Account Manager**.

However, you can create **Secondary administrator**s and grant them the desired privileges. To create a **Secondary administrator** for **8x8 Contact Center**, you must first create a [User Profile](/documentation/docs/8-4release-about-user-profiles). The process of adding a **8x8 Contact CenterSecondary administrator** is initiated in **Account Manager** and completed in **8x8 Configuration Manager**. **Secondary administrator** cannot delete or revoke privileges from the **Primary administrator**.

Adding **Secondary administrator** involves:

**Step 1: Create a User Profile in Account Manager**

You can create new user profiles and configure them as **8x8 Contact Center** administrators. The administrators you create serve as **Secondary administrator**s.

To create a user profile:

1. Log in to **Account Manager** and go to the **Accounts** tab.
2. Select **User Profiles**.
3. Click **Create New User Profile** and enter the user information. The username is populated as soon as you enter an email address, but can be edited. It must be unique to the PBX. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/am_userprofile01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A43Z&se=2026-11-03T23%3A38%3A43Z&sr=c&sp=r&sig=RAFxpjzCqD46QugM7tp%2BAQr%2BnD1F4l05LXGJM%2BaaY3E%3D)
4. Select the **VCC Agent** check box if you want the administrator to also serve as a **8x8 Contact Center** agent. The new user then appears as both an agent and administrator under the **Users** tab in **8x8 Configuration Manager**. If you want to create an administrator instead of an agent, clear the **VCC Agent** check box.
5. Click **Save**. The new user profile is created and listed under **User Profiles** in **Account Manager**. You now need to assign privileges to the new user.

**Step 2: Assign Privileges in **Account Manager****

You must assign or update privileges to grant the new users **8x8 Contact Center** administrator privileges. Assigning administrator privileges gives users the abilities of a **Secondary administrator**.

To assign privileges to new administrators:

1. Log in to **Account Manager**.
2. Go to the **Accounts** tab.
3. Click **Privileges**.
4. Click **Assign New Privileges**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/am_privileges01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A43Z&se=2026-11-03T23%3A38%3A43Z&sr=c&sp=r&sig=RAFxpjzCqD46QugM7tp%2BAQr%2BnD1F4l05LXGJM%2BaaY3E%3D)
5. Select the user profile you created in [Step 1](/documentation/docs/8-4release-add-administrators#admin1). ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/am_privileges02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A43Z&se=2026-11-03T23%3A38%3A43Z&sr=c&sp=r&sig=RAFxpjzCqD46QugM7tp%2BAQr%2BnD1F4l05LXGJM%2BaaY3E%3D)
6. Select the **VCC Admin** privileges check box.
7. (Optional) select all **Account Manager Privileges**, or the ones that apply.
8. Select a **PBX** from the list if you have multiple PBXs.
9. Click **Add**. The new user is added to the **8x8 Configuration Manager** administrators list. You can use an existing user's profile as a template and copy the privileges for the new user.

**How do I copy privileges?**

1. Log in to **Account Manager**.
2. Go to the **Privileges** tab.
3. Select a user profile you want to use as a template, and click **Copy**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/am_copyprivileges01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A43Z&se=2026-11-03T23%3A38%3A43Z&sr=c&sp=r&sig=RAFxpjzCqD46QugM7tp%2BAQr%2BnD1F4l05LXGJM%2BaaY3E%3D)
4. Select an existing user profile from the list that you want to copy the privileges to, or create a new one.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/am_copyprivileges02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A43Z&se=2026-11-03T23%3A38%3A43Z&sr=c&sp=r&sig=RAFxpjzCqD46QugM7tp%2BAQr%2BnD1F4l05LXGJM%2BaaY3E%3D)
5. Click **Copy**.

**Step 3: Specify Administrator Properties for Users in **8x8 Configuration Manager****

After assigning **8x8 Contact Center** administrator privileges to a user profile in **Account Manager**, you can log in to **8x8 Configuration Manager** to review and configure user properties. The new administrators are automatically assigned the System Default role in **8x8 Configuration Manager**. The System Default role has viewing permissions by default. However, you can modify it by allowing other permissions such as **Write**, **Create**, and **Edit**.

To configure an administrator:

1. Log in to **8x8 Configuration Manager**.
2. Go to **Users**. The new administrator appears under the admins list with a ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-check_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A43Z&se=2026-11-03T23%3A38%3A43Z&sr=c&sp=r&sig=RAFxpjzCqD46QugM7tp%2BAQr%2BnD1F4l05LXGJM%2BaaY3E%3D) next to it. The **Secondary administrator** is indicated with .
3. Find the **8x8 Contact Center** administrator you added, and click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_edit_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A43Z&se=2026-11-03T23%3A38%3A43Z&sr=c&sp=r&sig=RAFxpjzCqD46QugM7tp%2BAQr%2BnD1F4l05LXGJM%2BaaY3E%3D) or **Edit** . The administrator's information such as name, email, login ID, workplace, and SIP phone appears. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cm_userprofile_addadmin01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A43Z&se=2026-11-03T23%3A38%3A43Z&sr=c&sp=r&sig=RAFxpjzCqD46QugM7tp%2BAQr%2BnD1F4l05LXGJM%2BaaY3E%3D)

> [!NOTE]
> Note:
> 
> The First Name, Last Name, Email Address, Username, Password, and Login ID fields are inherited from the user profile in **Account Manager**. You cannot edit them here.

1. The administrator is assigned to a default role called **System Default**. If you have created another role, select it from the drop-down list. You can create roles by going to **Security > Roles**. Refer to [Add a Role](https://docs.8x8.com/8x8WebHelp/VCC/Configuration_Manager_VOVCC/Default.htm#rolebasedmgmtprocess.htm) for more details.
2. Click **Save**. For configuration details, refer to [Add Users](https://docs.8x8.com/8x8WebHelp/VCC/Configuration_Manager_VOVCC/Default.htm#usersaddoverview.htm) in **8x8 Configuration Manager**.