---
title: "8x8 Engage for admins"
slug: "8x8-engage-for-admins-3"
status: "update"
updated: 2026-10-20T14:19:20Z
published: 2026-10-20T14:19:20Z
canonical: "help.8x8.com/8x8-engage-for-admins-3"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Engage for admins

8x8 Engage integrates call queue capabilities from the 8x8 Contact Center (CC) into the 8x8 Work apps, and allows users to efficiently handle multiple interactions and stay connected with customers via 8x8 Work for Desktop, 8x8 Work for Web, or 8x8 Work for Mobile. 8x8 Engage users can directly receive and respond to calls from 8x8 Contact Center phone queues and place outbound calls through 8x8 Contact Center outbound queues. 8x8 Engage blended users can also handle digital interactions.

Admins can configure the following 8x8 Engage user accounts:

- 8x8 Engage **users**, including sales support, IT helpdesk, HR, payroll, training teams, real estate, and healthcare, can directly receive and respond to calls routed from the 8x8 Contact Center phone queues, and place outbound calls through 8x8 Contact Center outbound queues.
- **8x8 Engage supervisors** can quickly review the performance of teams and queues and configure users' queue assignments.

8x8 Admins configure the 8x8 Engage users through the 8x8 Admin Console and the 8x8 Configuration Manager. The setup of 8x8 Engage users, queues, scripts, and channels is similar to that of standard 8x8 Contact Center agents, with distinctions outlined in this guide.

## Requirements

When configuring 8x8 Engage user accounts as an 8x8 admin, ensure you:

- Create a new user in 8x8 Admin Console.
- Assign the user two dedicated 8x8 Engage licenses: one for the 8x8 Contact Center platform provisioning and another for the 8x8 Work provisioning.
- Assign an external phone number and an internal extension.
- To allow outbound calls through a queue, assign the user at least one enabled outbound phone queue in 8x8 Configuration Manager.

## Specifications and limitations

The current version of 8x8 Engage has the following specifications and limitations:

- 8x8 Engage supports voice interactions through inbound and outbound phone channels and queues.
- 8x8 Engage blended supports digital interactions through channels and queues.
- 8x8 Engage users can use only 8x8 Work apps.
- 8x8 Engage users are not allowed to use 8x8 Agent Workspace.
- For the 8x8 Engage, customers need a pair of licenses dedicated to the 8x8 Engage, one for the 8x8 Contact Center platform provisioning and another for the 8x8 Work provisioning.
- You can assign a single or multiple PBXs to a CC tenant in 8x8 Engage.
- 8x8 Engage supports inbound and outbound phone queues, and digital (chat and messaging) queues for the blended (voice and digital) configuration.
- Voicemail and email queues are not supported.
- Outbound phone queues are used only for IVR callbacks and for outbound calls placed by 8×8 Engage from the 8×8 Work apps.

> [!NOTE]
> Note:
> 
> 8x8 Work features such as ring groups, barge monitor whisper, or group call pickups are available to 8x8 Engage users. They can get calls in the same experience from the 8x8 Work ring group or CC call queue.