---
title: "8x8 integration with Okta - overview"
slug: "8x8-integration-with-okta-overview"
updated: 2026-07-28T15:47:51Z
published: 2026-07-28T15:47:51Z
canonical: "help.8x8.com/8x8-integration-with-okta-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 integration with Okta - overview

As an **Okta** customer with access to 8x8 products and solutions, your organization can use **8x8 integration with Okta** to fully combine the powerful user management of **Okta** with the calling capabilities offered by 8x8.

Simply install and configure **8x8 integration with Okta**, and take advantage of fast-acting synchronization to streamline user authentication and user provisioning. Whether you need to quickly enable a batch of new users, or simply update user profiles, seamless synchronization enables you to edit a user in **Okta** and immediately reflect your changes in **8x8 Admin Console**.

> [!NOTE]
> Note:
> 
> User updates synchronize from **Okta** to 8x8, but not vice versa.

## Audience

This guide is intended to educate:

- **Okta administrators**: How to add **8x8 integration with Okta**, assign users to the app, and how to update, deactivate, and reactivate users.
- **8x8 phone system administrators**: How to configure identity management in 8x8, view users provisioned via **Okta**, and assign 8x8 services to users.
- **End users of 8x8 apps**: How to log in to 8x8 apps using **Okta** credentials via **Single Sign-On**.

## Benefits

**8x8 integration with Okta** enables you to:

- Automatically synchronize **Okta** Active Directory users and groups into **8x8 Admin Console**. Take advantage of:
  - **New user creation**: When an **Okta** user is assigned to the integration, a new **8x8 Admin Console** user profile is created for the user.
  - **User updates**: **Okta** user updates reflecting in **8x8 Admin Console**.
  - **User deactivation and reactivation**: **Okta** user deactivation and reactivation reflecting in **8x8 Admin Console**.
- Assign telephony services and licenses for **Okta** users from **8x8 Admin Console**.
- Grant users **Single Sign-On** access to log in to 8x8 applications using their **Okta** credentials.

## Limitations

- When a user is provisioned, the **Single Sign-On** Federation ID is not auto-populated in the **8x8 Admin Console** user details page, even though the ID is saved in the system.
- For users that have already been provisioned, edits to existing user names in **Okta** are not propagated to the **Single Sign-On** Federation ID that exists in the 8x8 system.

## Before you begin

To configure **8x8 integration with Okta** for your organization, you must have access to administrator rights in both **Okta** and **8x8 Admin Console**.