--- title: "8x8 Quality Management and Speech Analytics 5.4 Release Notes" slug: "8x8-quality-management-and-speech-analytics-5-4-release-notes" updated: 2026-07-22T14:08:48Z published: 2026-07-23T10:07:46Z canonical: "help.8x8.com/8x8-quality-management-and-speech-analytics-5-4-release-notes" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # 8x8 Quality Management and Speech Analytics 5.4 Release Notes We have introduced the following enhancements and improvements in the 8x8 Quality Management and Speech Analytics 5.4 release: - [New screen and voice live monitoring](/documentation/docs/8x8-quality-management-and-speech-analytics-5-4-release-notes#new-screen-and-voice-live-monitoring) - [Improved screen recording](/documentation/docs/8x8-quality-management-and-speech-analytics-5-4-release-notes#improved-screen-recording) - [Enhanced permissions change](/documentation/docs/8x8-quality-management-and-speech-analytics-5-4-release-notes#enhanced-permissions-change) - [Improved Contact Center group assignment](/documentation/docs/8x8-quality-management-and-speech-analytics-5-4-release-notes#improved-contact-center-group-assignment) ## Limitations of QM/SA for 8x8 Work (Conversation IQ) The following features are not yet supported by **QM/SA** for **8x8 Work** (Conversation IQ): - Live monitoring - Voicemail transcription - Meetings transcription - Transcription for queues or ring groups - Call transfer across **8x8 Work** and **8x8 Contact Center** - Interlinked transferred interaction ## New Screen and Voice Live Monitoring Monitoring live interactions inside the Quality Management application allows you to listen to the audio of a live call, barge into the call, whisper to the agent directly, and view the screen(s) of the agent’s computer in real time; this requires a purchase of Screen Recording. You can use Screen Recording for a variety of reasons; coach an agent on how to handle a difficult customer in real time, monitor an agent’s screen to make sure they are working while on the clock, and more. ### Features - Monitor agents' performance by remotely supervising their calls and screen activities. - Listen to agents on the call, barge, whisper, and coach them while on the call. - View an agent's screen activity in real time, record, and watch at your convenience to ensure their productivity. - Automatically record video and audio during an agent interaction. - Continuously monitor an agent to receive notifications when that agent receives an interaction. - Access Interactions for full details of the interaction including date, time, agent, and caller. - Create Notes and @mention agents to provide time-stamped feedback. - Pop out the agent screen and use various screen controls to zoom in and out. - Filter and sort agents to optimize the order in which the agents appear in the Monitoring dashboard. - Switch between Compact and Comfortable views to change the size of agent cards in the Monitoring dashboard. For details, see our content on [screen and voice live monitoring](/documentation/docs/screen-and-voice-live-monitoring)! ## Improved Screen Recording - Screen recording can now be disabled for target groups. To achieve that, the screen profile settings now allow disabling the recording for specified profiles. When a profile is attached to a group, the screen recording will not be performed for the users which have set that group as their Main Group. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/recording-disabled.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A39Z&se=2026-11-03T22%3A13%3A39Z&sr=c&sp=r&sig=DLwoiAinSIqWxtOBaKaa4ryYT4eTT1BFrI%2Fpn0rSc0w%3D) - You now have the ability to inspect the screen recorder profile assignments to groups and users. For each screen profile, the currently-assigned groups, and subsequently the assigned users, can now be inspected. Quick links to the Groups settings are also provided. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/assigned-to.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A39Z&se=2026-11-03T22%3A13%3A39Z&sr=c&sp=r&sig=DLwoiAinSIqWxtOBaKaa4ryYT4eTT1BFrI%2Fpn0rSc0w%3D) - The screen recorder client version is now displayed in the user details. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/application-settings.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A39Z&se=2026-11-03T22%3A13%3A39Z&sr=c&sp=r&sig=DLwoiAinSIqWxtOBaKaa4ryYT4eTT1BFrI%2Fpn0rSc0w%3D) ## Enhanced Permissions Change When permissions for a logged-in user are changing, the user is not automatically logged out. The user could continue their ongoing work, and log out and then log back in at a convenient time in order to update the available feature set. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/permission-change.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A39Z&se=2026-11-03T22%3A13%3A39Z&sr=c&sp=r&sig=DLwoiAinSIqWxtOBaKaa4ryYT4eTT1BFrI%2Fpn0rSc0w%3D) ## Improved Contact Center Group Assignment When the **Synchronize Contact Center** user groups option is active, the user Main Group follows the assignment in the Contact Center application. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/system-summary.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A39Z&se=2026-11-03T22%3A13%3A39Z&sr=c&sp=r&sig=DLwoiAinSIqWxtOBaKaa4ryYT4eTT1BFrI%2Fpn0rSc0w%3D)