---
title: "8x8 Work and 8x8 Contact Center Users"
slug: "8x8-work-and-8x8-contact-center-users"
updated: 2026-07-22T15:09:44Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/8x8-work-and-8x8-contact-center-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Work and 8x8 Contact Center Users

Users in **8x8 Contact Center** are grouped into:

- [**Agents**](/documentation/docs/add-8x8-contact-center-agents)**:** Agents handle customer interactions channeled through the contact center. **8x8 Contact Center** supports regular agents and supervisor agents. Supervisor agents have the ability to monitor agent activity and to adjust their participation in queues.
- [**Administrators**](/documentation/docs/8-4-release-add-administrators)**:** Administrators configure the contact center's resources and behavior. An administrator can be a **Primary Administrator** with unrestricted access to all configuration objects, or a **Secondary Administrator** with full or partial configuration rights.

**Account Manager** allows you to create [user profiles](/documentation/docs/8-4-release-about-user-profiles) and assign agent or administrator privileges to them for **8x8 Contact Center**.