---
title: "8x8 Work for Salesforce: Manage your integration settings"
slug: "8x8-work-for-salesforce-manage-your-integration-settings"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/8x8-work-for-salesforce-manage-your-integration-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Work for Salesforce: Manage your integration settings

You can manage your **8x8 Work for Salesforce** integration and application preferences from the integration’s **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-M58ZB2PB.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A54Z&se=2026-11-03T22%3A52%3A54Z&sr=c&sp=r&sig=v3BFMVEA348GzuG2qI1U2s5Lp7E4mskWTzqveRu1qGo%3D) panel. You can view connection status, manage the screen pop settings if permissions are granted, access advanced options, and report issues.

To access your integration settings:

1. Log into Salesforce account.
2. Click the phone ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-1W2MSI5G.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A54Z&se=2026-11-03T22%3A52%3A54Z&sr=c&sp=r&sig=v3BFMVEA348GzuG2qI1U2s5Lp7E4mskWTzqveRu1qGo%3D) icon from the bottom of the screen.
3. If required, add your credentials then click **Login**.
4. Click the **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-SVMDNB0D.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A54Z&se=2026-11-03T22%3A52%3A54Z&sr=c&sp=r&sig=v3BFMVEA348GzuG2qI1U2s5Lp7E4mskWTzqveRu1qGo%3D) icon from the top of the 8x8 Work for Salesforce integration app.
5. Use the following options:
  - **Connect/Disconnect**: To reconnect or disconnect the integration from Salesforce. The integration automatically connects when you log in.
  - **Integrations**: Provides access to screen pop settings that control how the integration behaves during interactions. You can edit these settings if granted permission by the administrator. See [About the screen pop behavior in 8x8 Work for Salesforce](/documentation/docs/about-the-screen-pop-behavior-in-8x8-work-for-salesforce).
  - **Advanced**: Reset the panel to clear call history and end your 8x8 session.
  - **About**: Displays application information such as username, phone number, extension, PBX, and version details.
  - **Report a problem**: Allows you to report issues or contact support.
  - **Log out**: Log out of **8x8 Work for Salesforce**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/salesforce-integration-settings-vo.gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A54Z&se=2026-11-03T22%3A52%3A54Z&sr=c&sp=r&sig=v3BFMVEA348GzuG2qI1U2s5Lp7E4mskWTzqveRu1qGo%3D)