---
title: "8x8 XF Workspace for admins"
slug: "8x8-xf-workspace-for-admins"
updated: 2026-08-03T13:28:26Z
published: 2026-08-03T13:33:50Z
canonical: "help.8x8.com/8x8-xf-workspace-for-admins"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 XF Workspace for admins

**8x8 XF Workspace** integrates call queue capabilities from the **8x8 Contact Center**, into the **8x8 Work** apps, and allows users to efficiently handle multiple interactions and stay connected with customers via **8x8 Work for Desktop**, **8x8 Work for Web**, or **8x8 Work for Mobile**. Users can directly receive and respond to calls from **8x8 Contact Center** phone queues within the **8x8 Work** apps.

Admins have the ability to configure the following **8x8 XF Workspace** user accounts:

- **8x8 XF Workspace users**, including sales support, IT helpdesk, HR, payroll, training teams, real estate, and healthcare, can directly receive and respond to calls routed from the **8x8 Contact Center** phone queues in the **8x8 Work** apps.
- **8x8 XF Workspacesupervisors** can quickly review the performance of teams and queues and configure users' queue assignments.

8x8 admins configure the **8x8 XF Workspace** users through the **8x8 Admin Console** and the **8x8 Configuration Manager**. The setup of **8x8 XF Workspace** users, queues, scripts, and channels is similar to that of standard **8x8 Contact Center** agents, with distinctions outlined in this guide.

## Requirements

When configuring **8x8 XF Workspace** user accounts as an 8x8 admin, ensure to:

- Create a new user in **8x8 Admin Console**.
- Assign to the user two dedicated **8x8 XF Workspace** licenses, one for the **8x8 Contact Center** platform provisioning and another for the **8x8 Work** provisioning.
- Assign an external phone number and an internal extension.

## Specifications and limitations

The current version of **8x8 XF Workspace** has the following specifications and limitations:

- **8x8 XF Workspace** supports voice interactions through inbound phone channels and queues.
- **8x8 XF Workspace** users can use only **8x8 Work** apps.
- **8x8 XF Workspace** users are not allowed to use **8x8 Agent Workspace**.
- For the **8x8 XF Workspace**, customers need a pair of licenses dedicated to the **8x8 XF Workspace**, one for the **8x8 Contact Center** platform provisioning and another for the **8x8 Work** provisioning.
- You can assign a single or multiple PBXs to a CC tenant in **8x8 XF Workspace**.
- You can only add (inbound and outbound) phone queues.
- Outbound phone queues are used only for IVR callbacks.
- CC voicemail, chat, and email queues can be set up, but will not work properly.

> [!NOTE]
> Note:
> 
> **8x8 Work** features such as ring groups, barge monitor whisper, or group call pickups are available to **8x8 XF Workspace** users. They can get calls in the same experience from the **8x8 Work** ring group or CC call queue.