--- title: "More Enhancements" slug: "9-5-release-more-enhancements" updated: 2026-07-23T10:07:08Z published: 2026-07-23T10:07:08Z canonical: "help.8x8.com/9-5-release-more-enhancements" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # More Enhancements We have introduced the following changes and enhancements: **Improved Broadcasting** Agents now receive an improved broadcasting message informing them of a platform switch. In addition to the notification message, a red alert bar also shows up at the top of the **Control Panel** alerting agents and reminding them to exhaust the interactions waiting in the queue. The agents are required to log out and log back in as during the platform switch as they may experience some instability. **To view the platform switch broadcast message:** Log in to **(Undefined variable: 8x8VariablesSet.AgtConsole)**. During a platform switch, a message pops up from the Operations team notifying agents of the platform switch. Agents must log out and log back into the tenant. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Broadcast01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A36Z&se=2026-11-03T23%3A19%3A36Z&sr=c&sp=r&sig=wG8M2xzNYEaFu7Q9voIjbH8uoGXvQz%2FCBEUc9HXqsDM%3D) **Enhanced Edit and View inside Scripts** The new enhancement adds double-click capability inside a script. This enhancement provides a quick way to view the object's details without opening it in the edit mode. To edit the object, click **edit** inside the View details window, or click the **edit** link next to the object inside the script. This enhancement applies to all scripts including phone, email, and chat. **To edit or view a script:** 1. Log in to **8x8 Configuration Manager**. 2. Go to **Scripts** and open the desired script: - To edit the values, click any object and select **edit**. An edit window opens up for you to make changes. - To just view the details, double-click any object. The View details window appears.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/EditViewEnhance01.gif?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A36Z&se=2026-11-03T23%3A19%3A36Z&sr=c&sp=r&sig=wG8M2xzNYEaFu7Q9voIjbH8uoGXvQz%2FCBEUc9HXqsDM%3D) **Ability to Generate PDF Images for Scripts** You can now generate a PDF image of the script in a printable format and save locally. It gives developers the ability and flexibility to review and design the script at a later time. **To generate the PDF image of a script:** 1. Log in to **8x8 Configuration Manager**. 2. Go to **Scripts** and open a Phone, Chat, Email, or Social script. 3. Click the ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-DownloadPNG.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A36Z&se=2026-11-03T23%3A19%3A36Z&sr=c&sp=r&sig=wG8M2xzNYEaFu7Q9voIjbH8uoGXvQz%2FCBEUc9HXqsDM%3D) on the script page to generate a PDF image and save it locally. The PDF printout is generated containing the script name, date, and time of print. Supervisors and administrators can review and modify the script as needed.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/SaveScript01.gif?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A36Z&se=2026-11-03T23%3A19%3A36Z&sr=c&sp=r&sig=wG8M2xzNYEaFu7Q9voIjbH8uoGXvQz%2FCBEUc9HXqsDM%3D) **Ability to Save Agent Preferences on Server** Agents can now save their preferences on the server and access them from a different computer or browser. Their favorites and most recent settings will be saved on the server for the next time they log in. Prior to this enhancement, agents were only able to save their preferences on their profiles and access them at the browser level. > [!NOTE] > Best Practice: > > If you do not like to keep your changes for the next time, reset your preferences to default before you log out. The following user preferences are saved on the server: | Feature | Details | | --- | --- | | Monitoring window state | - Last selected tab (Queue Management, Campaign Management, etc.) - Last selected main filter on each tab (Real time, Last 30 Min, etc.) - The last selected agent if the active tab is Agent Management - The last selected queue if the active tab is Queue Management - The last timezone selected | | Menu > Report > Historical Report | The **Do not display this message again** checkbox | | Chat > Pop-up chat | Chat pop-up size, sort specifiers, and window position | | Menu > Help > FAQ | FAQ window size, list of favorite, list of Recents | | Customer's tab > Report > Search | Favorites and Recents on Search window | | Phone > Options > Dial Pad | The Long tone checkbox | | List of recent **8x8 Work** contacts | Maximum 20 contacts | | Call tab | Click to see the list of called numbers from the phone field. The called numbers appear on the list. | | Queues Panel | - Last selected tab (All, Favorites or Recents) - Favorites queues - Recent queues - Sort by queue name, longest waiting etc.. (All 3 tabs - All, Favorites and Recents ) | | Agents Panel | - Last selected tab (All, Favorites or Recents) - Favorites agents - Recent agents - Sort by status, agent name, duration etc. (All 3 tabs - All, Favorites & Recents ) | | One tab or two tabs | The last selected tab (Queues or Agents Status) is remembered. | **To reset your personalized settings to system default:** 1. Log in to **(Undefined variable: 8x8VariablesSet.AgtConsole)** 2. Go to **My Profile** tab.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgentSavePref01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A36Z&se=2026-11-03T23%3A19%3A36Z&sr=c&sp=r&sig=wG8M2xzNYEaFu7Q9voIjbH8uoGXvQz%2FCBEUc9HXqsDM%3D) 3. Click **Reset Preferences to default**. 4. Click **Yes** to confirm. This option resets your visible columns, tabs, sounds, date format, notifications, and cases. It also clears favorite settings and Recents, and causes page to reload. See the [Preferences](/documentation/docs/more-enhancements-3#preferences) table. **Allow Agents to Change Display Name** This new improvement allows agents to present themselves with a customized display name. The new feature helps agents save time and effort to introduce themselves to customers every time they start a new chat. The agent's display name appears in the **(Undefined variable: 8x8VariablesSet.AgtConsole)**'s **Control Panel**, Profile page, chat window, and CRM case created after a chat session. It can be modified by the **8x8 Contact Center** administrator in the **8x8 Configuration Manager**, or if permitted, by the agents in **(Undefined variable: 8x8VariablesSet.AgtConsole)**. The updates in **(Undefined variable: 8x8VariablesSet.AgtConsole)** application immediately appears in **8x8 Configuration Manager** and vice versa. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgentDisplayN05.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A36Z&se=2026-11-03T23%3A19%3A36Z&sr=c&sp=r&sig=wG8M2xzNYEaFu7Q9voIjbH8uoGXvQz%2FCBEUc9HXqsDM%3D) ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgentDisplayN06.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A36Z&se=2026-11-03T23%3A19%3A36Z&sr=c&sp=r&sig=wG8M2xzNYEaFu7Q9voIjbH8uoGXvQz%2FCBEUc9HXqsDM%3D) **To change an agent's display name in 8x8 Configuration Manager** 1. Log in to **8x8 Configuration Manager**. 2. Go to **Agents** and edit the desired agent. 3. In the **General** tab, enter a **Display Name**. 4. Click **Save**. The new display name appears in the **(Undefined variable: 8x8VariablesSet.AgtConsole)** as and on the chat window. If this option is enabled by the administrator, agents can create or modify their display names from **(Undefined variable: 8x8VariablesSet.AgtConsole)**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgentDisplayN02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A36Z&se=2026-11-03T23%3A19%3A36Z&sr=c&sp=r&sig=wG8M2xzNYEaFu7Q9voIjbH8uoGXvQz%2FCBEUc9HXqsDM%3D) **To change an agent's display name in (Undefined variable: 8x8VariablesSet.AgtConsole):** 1. Log in to **(Undefined variable: 8x8VariablesSet.AgtConsole)**. 2. Open **Profile** from the main menu.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgentDisplayN03.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A36Z&se=2026-11-03T23%3A19%3A36Z&sr=c&sp=r&sig=wG8M2xzNYEaFu7Q9voIjbH8uoGXvQz%2FCBEUc9HXqsDM%3D) 3. Enter or modify the **Display Name**. 4. Click **Save**. You can disable agents capability to create or modify their display names at both group or tenant level. The changes at the tenant level overrides the group level. **To prevent agents from changing their display name at the tenant level:** 1. Log in to **8x8 Configuration Manager**. 2. Go to **Home > Profile**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgentDisplayN04.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A36Z&se=2026-11-03T23%3A19%3A36Z&sr=c&sp=r&sig=wG8M2xzNYEaFu7Q9voIjbH8uoGXvQz%2FCBEUc9HXqsDM%3D) 3. Clear the **Allow Agents to Change the Display Name** checkbox. The Display Name option becomes disabled in **(Undefined variable: 8x8VariablesSet.AgtConsole)**. In the absence of agent's display name, you can set the tenant's default to show either the generic name "Agent", or the agent's first name. 4. Click **Default Agent Display Name**. In the absence of agent's display name, you can set the tenant's default to show either **Agent** or the agent's **First Name**. **To prevent agents from changing their display name at the group level:** 1. Log in to **8x8 Configuration Manager**. 2. Go to **Agent Group** and select the desired group from the list. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgentDisplayN01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A36Z&se=2026-11-03T23%3A19%3A36Z&sr=c&sp=r&sig=wG8M2xzNYEaFu7Q9voIjbH8uoGXvQz%2FCBEUc9HXqsDM%3D) 3. In the General tab, clear the **Allow Agents to Change the Display Name** checkbox. 4. Click **Save**. **Added Co-browsing Events to the Streaming API** We have now added **Co-browsing** events to the Streaming API (SAPI). With the new enhancement, developers can access more information regarding an agent's **Co-browsing** session in SAPI, such as agent ID, the URL used for **Co-browsing**, browser type, and the customer's screen resolution. This feature is enabled by default and is available to developers who are subscribed to SAPI. The information can help managers find out answers, such as whether an agent has offered help to customers via **Co-browsing**, and whether the **Co-browsing** session helped reduce the time to resolve customer’s issue. Each **Co-browsing** session generates an event at the end of the session which is added to SAPI. When an agent starts a **Co-browsing** session during a chat interaction, a chat interaction ID is added to the **Co-browsing** event and the chat log. The **Co-browsing** session is then matched with the chat log. If a **Co-browsing** session is initiated during a call, however, a **Co-browsing** event is generated and added to SAPI, but without an interaction ID. In the absence of an interaction ID, the call cannot be matched to the **Co-browsing** session. The **Co-browsing** event adds the following details: - Agent ID/GUID - **Co-browsing** start time - **Co-browsing** stop time - Transaction ID(s) for the agent who starts the co-browsing session, the related channel, and queue ID - The URL from where the **Co-browsing** session was initiated - Any other metadata about the **Co-browsing** Refer to our documents to see how you can initiate a **Co-browsing** session from [8x8 Configuration Manager](/documentation/docs/get-remote-customer-assistance) and [8x8 Agent Console](https://docs.8x8.com/8x8WebHelp/VCC/agent-guide-general/Content/Co-Browsing.htm).