---
title: "Ability to Clone Agent Groups"
slug: "ability-to-clone-agent-groups"
updated: 2026-07-23T10:06:43Z
published: 2026-07-23T10:06:43Z
canonical: "help.8x8.com/ability-to-clone-agent-groups"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ability to Clone Agent Groups

8x8 **8x8 Contact Center** now offers customers the ability to clone agent groups. With this new enhancement, administrators can copy the group name, default agent display name, recording functionality, ability to reject interactions, **Phone Connection Mode**, and Auto Answer settings with a simple click. Cloning agent groups allows **8x8 Contact Center** administrators to create multiple agent groups in a short time. The assigned outbound code list is also copied for the new group. The default agent group remains the same until changed.

**To clone an agent group:**

1. Log in to **8x8 Configuration Manager**.
2. Go to **Agent Groups** to display the list of groups.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clone-agent-group.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A41Z&se=2026-11-03T23%3A18%3A41Z&sr=c&sp=r&sig=2n9024a9ex9XmZKX8WLhnb6SxgYATMG2KXDHgp31DPc%3D)
3. Select an agent group and click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_copy.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A41Z&se=2026-11-03T23%3A18%3A41Z&sr=c&sp=r&sig=2n9024a9ex9XmZKX8WLhnb6SxgYATMG2KXDHgp31DPc%3D) **Copy**. A single copy is generated. The cloned group has the original group name plus a number appended to the name. For example, Acme-Billing agent group becomes Acme-Billing -1, Acme-Billing -2, and so on. You can rename the group by going to the **Agent Group > General > Group Name**. The agent groups are listed in the alphabetical order, but you can sort and change their order.

> [!NOTE]
> Note:
> 
> - Agents assigned to an agent group do not automatically transfer to the cloned agent group. - The cloned agent groups show up in the Agent Group reports. - Agents with Supervisor access can see all cloned agent groups assigned to them.
4. If required, modify the agent group properties and **Save**.
5. Make sure the right agent group is **Set As Default**.
6. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-delete_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A41Z&se=2026-11-03T23%3A18%3A41Z&sr=c&sp=r&sig=2n9024a9ex9XmZKX8WLhnb6SxgYATMG2KXDHgp31DPc%3D) to delete the queue. A confirmation message appears for you to confirm.