---
title: "Ability to Prevent Agents from Rejecting Interactions"
slug: "ability-to-prevent-agents-from-rejecting-interactions"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/ability-to-prevent-agents-from-rejecting-interactions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ability to Prevent Agents from Rejecting Interactions

We have improved the ability in **8x8 Configuration Manager** to allow or prevent agents from rejecting interactions. You can set up this ability for a tenant, an agent group, or individual agents. By default, this option is enabled allowing agents to reject interactions. When disabled, the Reject button in **(Undefined variable: 8x8VariablesSet.AgtConsole)** is disabled preventing agents from rejecting the interactions they are offered. The Reject button in **(Undefined variable: 8x8VariablesSet.AgtConsole)** appears when an interaction is offered to the agent.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgentRejectAgentLevel02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A38Z&se=2026-11-03T23%3A19%3A38Z&sr=c&sp=r&sig=n2RvFkWuRgxqEIygVs1QHc%2BbdYi4Yx7rWVSM%2FDDk4nA%3D)

**To disable the Reject button for the entire tenant:**

1. From the Configuration Menu, open **Home**.
2. Go to the **Profile** tab.
3. Clear the **Allow Agents to Reject Interactions** checkbox. It now prevents agents from rejecting interactions at the tenant level.
4. Click **Save**.

Once this option is removed at the tenant level, it is not visible at agent groups or agent level.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgentRejectTenent01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A38Z&se=2026-11-03T23%3A19%3A38Z&sr=c&sp=r&sig=n2RvFkWuRgxqEIygVs1QHc%2BbdYi4Yx7rWVSM%2FDDk4nA%3D)

**To disable the Reject button for agents group:**

1. From the Configuration Menu, open **Agent Groups**.
2. Go to the **General** tab.
3. Clear the **Allow Agents to Reject Interactions** checkbox. This option prevents agents from rejecting interactions at the group level.
4. Click **Save**.

Once this option is removed at the agent group level, it is not visible at the agent level.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgentRejectGroupLevel01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A38Z&se=2026-11-03T23%3A19%3A38Z&sr=c&sp=r&sig=n2RvFkWuRgxqEIygVs1QHc%2BbdYi4Yx7rWVSM%2FDDk4nA%3D)

**To disable the Reject button for individual agents:**

1. From the Configuration Menu, open **Agent Groups**.
2. Go to the **General** tab.
3. Clear the **Allow Agents to Reject Interactions** checkbox. This option prevents an agent from rejecting interactions at the agent level.
4. Click **Save**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgentRejectAgentLevel01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A38Z&se=2026-11-03T23%3A19%3A38Z&sr=c&sp=r&sig=n2RvFkWuRgxqEIygVs1QHc%2BbdYi4Yx7rWVSM%2FDDk4nA%3D)