---
title: "About 8x8 Agent Workspace softphone"
slug: "about-8x8-agent-workspace-softphone"
updated: 2026-07-23T10:07:29Z
published: 2026-07-23T10:07:29Z
canonical: "help.8x8.com/about-8x8-agent-workspace-softphone"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About 8x8 Agent Workspace softphone

8x8 Agent Workspace softphone is an embedded softphone that enables users to answer or place calls directly from the browser without having to leave the application. When using the embedded softphone, you don't need to use a hard phone, a cell phone, or a third-party softphone app to answer calls in 8×8 Agent Workspace.

## Audience

This guide is intended for **8x8 Contact Center** administrators and users.

## Technical requirements

- You must have an 8x8 Contact Center license.
- You must have an **8x8 Work** license with an assigned Direct Inward Dialing (DID) to use **8x8 Agent Workspace** softphone.

## Limitations

- **8x8 Agent Workspace** softphone with **Auto Answer** enabled is only supported when **8x8 Work for Desktop**, **8x8 Work for Mobile**, and Microsoft Teams integration are closed.
- **8x8 Agent Workspace** softphone is not supported when used simultaneously with **8x8 Work** for Web.
- When **8x8 Work for Desktop** is closed, all calls to the UC DID and extension are automatically ended.
- **8x8 Agent Workspace** softphone is not supported if you are using a deskphone to answer customer interactions. When using a deskphone, change your Phone setup to **Forward to a phone number**. For more information, refer to [Set up workplace phone](/documentation/docs/set-up-workplace-phone) in our **8x8 Agent Workspace** user guide.
- When using the embedded softphone and your status is set to **Do not disturb** in **8x8 Work**, all calls to **8x8 Agent Workspace** will be rejected and directed to voicemail.

## Availability

**8x8 Agent Workspace** softphone is currently generally available.

## Localization support

This version of **8x8 Agent Workspace** supports the following languages:

- English (US)
- French (France)
- French (Canada)
- Spanish (Spain)
- Portuguese (Brazil)
- Italian
- German
- Dutch
- Japanese

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.

Agents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents.