---
title: "Access 8x8 Analytics for Contact Center for Agents"
slug: "access-8x8-analytics-for-contact-center-for-agents"
updated: 2026-07-23T10:06:38Z
published: 2026-07-23T10:06:38Z
canonical: "help.8x8.com/access-8x8-analytics-for-contact-center-for-agents"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access 8x8 Analytics for Contact Center for Agents

**8x8 Analytics for Contact Center** is a new generation tool that extracts raw contact center metrics and presents data in easily comprehensible visual charts. As an agent, you can see your performance metrics and assess your productivity. For example, you can answer questions such as: How many calls have I answered this week? Or, What was my average processing time in the last month?

To access **8x8 Analytics for Contact Center** from 8x8 Agent Workspace, go to **Menu ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-menu.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A06Z&se=2026-11-03T21%3A24%3A06Z&sr=c&sp=r&sig=RP7OFnPiRRLNbkCNZpmVvi%2FLLwkxYLYO%2F1KdsHQV1zE%3D) > CC Analytics**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/access-cc-analytics.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A06Z&se=2026-11-03T21%3A24%3A06Z&sr=c&sp=r&sig=RP7OFnPiRRLNbkCNZpmVvi%2FLLwkxYLYO%2F1KdsHQV1zE%3D)

To access and learn about the capabilities of **8x8 Analytics for Contact Center**, refer to the [**8x8 Analytics for Contact Center**](/documentation/docs/what-s-new-in-the-8x8-analytics-for-contact-center-2-13-release) User Guide.

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.