---
title: "Access 8x8 Analytics for Contact Center for Supervisors"
slug: "access-8x8-analytics-for-contact-center-for-supervisors"
updated: 2026-07-23T10:06:34Z
published: 2026-07-23T10:06:34Z
canonical: "help.8x8.com/access-8x8-analytics-for-contact-center-for-supervisors"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access 8x8 Analytics for Contact Center for Supervisors

**8x8 Analytics for Contact Center** is a new generation tool that extracts raw contact center metrics and presents data in easily comprehensible visual charts.

**8x8 Analytics for Contact Center** provides industry-leading insights about the performance of your contact center. It is a web-based tool that provides enterprise-level analytics and democratization of information that can be used to make highly informed business decisions. This suite of services delivers easy-to-use, customizable and rapid insights into the historical and real-time information associated with contact center agents, queues, and channels. Granular details are available from a highly scalable data platform and can be viewed in a graphical or tabular format on any device. The reports are also exportable into Excel or CSV for further evaluation and archiving. **8x8 Contact Center** brings powerful graphical tools that reveal actionable business information. **8x8 Analytics for Contact Center** goes beyond traditional call center reporting. You can track the performance of your agents and contact center, and see how your customers are being served across all channels.

To access **8x8 Analytics for Contact Center** from 8x8 Agent Workspace, go to **Menu ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-menu.png) > CC Analytics**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/access-cc-analytics.png)

Using **8x8 Analytics for Contact Center**, you can see information such as total number of transactions presented to the agent, the total number of accepted, rejected, or abandoned calls, total processing time, and so on.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cc-analytics-agent-interactions-summary.png)

To access and learn about the capabilities of **8x8 Analytics for Contact Center**, refer to the [**8x8 Analytics for Contact Center**](/documentation/docs/what-s-new-in-the-8x8-analytics-for-contact-center-2-13-release) User Guide.

## Features

With **8x8 Analytics for Contact Center**, you can:

- Quickly identify significant trends in how you are serving your customers with at-a-glance visualizations.
- Filter out noise and focus on the things that are impacting your customers’ experiences.
- Identify highly-performing agents and those who need coaching or assistance.
- Detect performance anomalies to catch issues before they become widespread.
- Stay on top of your team’s performance, no matter where they are.

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.