---
title: "Access report for agent status and status code"
slug: "access-report-for-agent-status-and-status-code"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/access-report-for-agent-status-and-status-code"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access report for agent status and status code

As a supervisor, you can filter a report by selecting all available agent metrics in the Agent Status by Status Code report.

**To generate a report with these metrics:**

1. Go to **Agent Status**.
2. Select **By Status Code**.
3. Click **Customize** to edit the report.
4. Navigate to the **Filters** option. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/filter-agentstatus-codes.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A49Z&se=2026-11-03T22%3A12%3A49Z&sr=c&sp=r&sig=UCkmwRbkQRZhwdCS9Z1CQEKT1rqs8%2FdmA8BLU%2FakzkA%3D)
  - Click the **Status** drop-down list to display a list of all agent statuses. Select the agent statuses you would like to display in your report. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/select-agent-status.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A49Z&se=2026-11-03T22%3A12%3A49Z&sr=c&sp=r&sig=UCkmwRbkQRZhwdCS9Z1CQEKT1rqs8%2FdmA8BLU%2FakzkA%3D)
  - Click the **Status codes** drop-down list to display a list of all available agent status codes. Select the agent status codes you would like to display in your report. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/select-agent-status-codes.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A49Z&se=2026-11-03T22%3A12%3A49Z&sr=c&sp=r&sig=UCkmwRbkQRZhwdCS9Z1CQEKT1rqs8%2FdmA8BLU%2FakzkA%3D)
5. Click **Save** to update the report with your selections.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/agent-status-statuscodes-report.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A49Z&se=2026-11-03T22%3A12%3A49Z&sr=c&sp=r&sig=UCkmwRbkQRZhwdCS9Z1CQEKT1rqs8%2FdmA8BLU%2FakzkA%3D)