---
title: "Access report for inbound RCS messages"
slug: "access-report-for-inbound-rcs-messages"
updated: 2026-07-23T10:07:08Z
published: 2026-07-23T10:07:08Z
canonical: "help.8x8.com/access-report-for-inbound-rcs-messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access report for inbound RCS messages

You can now filter inbound Rich Communication Services (RCS) in 8x8 Analytics for Contact Center. This new filter allows you to track and analyze inbound RCS traffic separately from other messaging channels.

**RCS** appears as a **Chat Type** option in these reports:

- Interactions Detailed
- Digital Channels Detailed
- Digital Channels Summary

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/rcs(2).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A17Z&se=2026-11-03T23%3A40%3A17Z&sr=c&sp=r&sig=FTqfyUZb9EAlpdWCdG7rTN%2BZ3ACGX91azvCXPnnkTaA%3D)

You can also:

- Retrieve RCS data using the Public API.
- See RCS interactions directly in the interaction flow, marked with an **RCS** icon.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/rcs-journey2(2).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A17Z&se=2026-11-03T23%3A40%3A17Z&sr=c&sp=r&sig=FTqfyUZb9EAlpdWCdG7rTN%2BZ3ACGX91azvCXPnnkTaA%3D)

**To filter RCS interactions from the Interactions or Digital Channels Detailed report:**

1. From the menu, go to **Detailed Reports > Interactions**. - Or - **Digital Channels > Detailed**.
2. Select a date range.
3. Click the filter bar and select **Chat Type** from the filter list.
4. Select the operator <**is**> from the list to ensure the filter focuses only on exact matches.
5. Select **RCS**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/interaction-detailed-reports-rcs-chat(2).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A17Z&se=2026-11-03T23%3A40%3A17Z&sr=c&sp=r&sig=FTqfyUZb9EAlpdWCdG7rTN%2BZ3ACGX91azvCXPnnkTaA%3D)
6. Click **Finish**. The compound filter <*Chat Type is RCS*> displays in the filter bar.
7. Click **Search** to view matching data.
8. (Optional) Click **Save** to reuse this report later.

**To filter RCS interactions from the Digital Channels Summary report:**

1. From the menu, go to **Digital Channels > Summary**.
2. Click **Customize**.
3. From the **Report configuration** panel, go to **Media**.
4. From the **Chat** list, select **RCS**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/interaction-summary-rcs(2).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A17Z&se=2026-11-03T23%3A40%3A17Z&sr=c&sp=r&sig=FTqfyUZb9EAlpdWCdG7rTN%2BZ3ACGX91azvCXPnnkTaA%3D)
5. (Optional) Click **Save** to reuse this report later.