---
title: "Access report for interactions routed to another queue or number"
slug: "access-report-for-interactions-routed-to-another-queue-or-number"
updated: 2026-07-23T10:07:08Z
published: 2026-07-23T10:07:08Z
canonical: "help.8x8.com/access-report-for-interactions-routed-to-another-queue-or-number"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access report for interactions routed to another queue or number

You can use the following metrics in the Detailed reports to improve visibility into interaction routing and customer journeys:

- [Destination Queue Name](/documentation/docs/access-report-for-interactions-routed-to-another-queue-or-number#the-destination-queue-name-metric)
- [Destination Queue ID](/documentation/docs/access-report-for-interactions-routed-to-another-queue-or-number#the-destination-queue-id-metric)
- [Journey ID](/documentation/docs/access-report-for-interactions-routed-to-another-queue-or-number#the-journey-id-metric)

You can access these new metrics from the Interactions Detailed Reports and Detailed Digital Channels reports.

### The Destination Queue Name metric

The **Destination Queue Name** metric shows the name of the queue that received a diverted interaction, such as one routed via overflow or transfer. It helps you understand routing flows and track the full journey of the interaction.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/destination-queue-name(2).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A16Z&se=2026-11-03T23%3A40%3A16Z&sr=c&sp=r&sig=Mr4O2uuof1h2yitdpIXevuXXwejBZtMwAO54YGVMZMQ%3D)

### The Destination Queue ID metric

The **Destination Queue ID** metric shows the unique ID of the queue that received a diverted interaction, such as one routed via overflow or transfer.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/destination-queue-ID(2).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A16Z&se=2026-11-03T23%3A40%3A16Z&sr=c&sp=r&sig=Mr4O2uuof1h2yitdpIXevuXXwejBZtMwAO54YGVMZMQ%3D)

### The Journey ID metric

The **Journey ID** links all segments of an interaction across transfers using a single identifier. This helps teams track and analyze the full customer journey instead of viewing each segment separately.

You’ll see the Journey ID at the top-left of the interaction flow and as a filter metric in the report. Use the Journey ID to find and review every segment from start to finish.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/interaction-journey-id-flow(2).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A16Z&se=2026-11-03T23%3A40%3A16Z&sr=c&sp=r&sig=Mr4O2uuof1h2yitdpIXevuXXwejBZtMwAO54YGVMZMQ%3D)