---
title: "Access report for ongoing interactions"
slug: "access-report-for-ongoing-interactions"
updated: 2026-07-23T10:07:08Z
published: 2026-07-23T10:07:08Z
canonical: "help.8x8.com/access-report-for-ongoing-interactions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access report for ongoing interactions

As a 8x8 Contact Center supervisor, you can generate a report to [view ongoing interactions](/documentation/docs/access-report-for-ongoing-interactions#ongoing-interactions) with customers. You can also generate a report to [view an interaction's state in time](/documentation/docs/access-report-for-ongoing-interactions#interaction-stateintime).

**To view ongoing interactions:**

1. From the menu, go to **Detailed Reports**.
2. Select **Interactions** from the list.
3. Ensure **Show ongoing interactions** is selected.
4. Click **Search** to update the report with your selections.
5. Scroll to the right of the report and locate the **Interaction Duration** column. All unfinished interactions will have a ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/timer-icon_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A45Z&se=2026-11-03T22%3A51%3A45Z&sr=c&sp=r&sig=IYelofvDj7wSC28HYRboQ19RQrysm1bikkBJtBZw6Sk%3D)displayed next to the metrics which are still being computed.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ongoing-interaction-duration.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A45Z&se=2026-11-03T22%3A51%3A45Z&sr=c&sp=r&sig=IYelofvDj7wSC28HYRboQ19RQrysm1bikkBJtBZw6Sk%3D)

In the Interactions Detailed report, you have the ability to monitor the state of an interaction within a specified time interval. As a supervisor, the Show interactions state in time metric allows you to track the various states associated with an interaction. It helps you understand the end-to-end journey of an interaction, while providing greater visibility into your 8x8 Contact Center.

**To view an interaction's state in time:**

1. From the menu, go to **Detailed Reports**.
2. Select **Interactions** from the list.
3. Ensure **Show interactions state in time** is selected.
4. Select a date and time from the list. Click **OK**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/show-interaction-state.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A45Z&se=2026-11-03T22%3A51%3A45Z&sr=c&sp=r&sig=IYelofvDj7wSC28HYRboQ19RQrysm1bikkBJtBZw6Sk%3D)
5. Click **Search** to update the report with your selections.
6. Navigate to the **Time** column to view the status and time an interaction entered a particular state.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/show-state-intime.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A45Z&se=2026-11-03T22%3A51%3A45Z&sr=c&sp=r&sig=IYelofvDj7wSC28HYRboQ19RQrysm1bikkBJtBZw6Sk%3D)

In this example, the Interactions Detailed report lists the date and time for interactions that entered the **Finished** state.