---
title: "Access report for outbound sms messages"
slug: "access-report-for-outbound-sms-messages"
updated: 2026-07-23T10:07:08Z
published: 2026-07-23T10:07:08Z
canonical: "help.8x8.com/access-report-for-outbound-sms-messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access report for outbound sms messages

As a 8x8 Contact Center supervisor, you can generate a report to track agent initiated SMS interactions with customers.

> [!NOTE]
> Note:
> 
> This feature enhancement is currently in limited availability.

**To generate the report:**

1. From the menu, go to **Detailed Reports**.
2. Select **Interactions** from the list.
3. In the **Search or filter** field, specify an exact match for the following filters:
  - For **Media Type**, select **Chat**
  - For **Chat Type**, select **SMS**
  - For **Direction**, select **Outbound**
4. Click **Search** to update the report with your selections.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/outbound-sms-sent.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A28Z&se=2026-11-03T22%3A52%3A28Z&sr=c&sp=r&sig=Rj7wosAEySzFYIHFapXYkG2g%2FzzrwdL5eVNUTc3mXVI%3D)

An agent can send an SMS message to a customer during an active interaction. For example, while on a call with a customer, an agent can send out an SMS message to confirm an order. These outbound SMS messages are reflected in the Interactions Detailed report.

**To view the report:**

1. From the menu, go to **Detailed Reports**.
2. Select **Interactions** from the list.
3. In the **Search or filter** field, specify an exact match for the following filters:
  - For **Media Type**, select **Phone**
  - For **Direction**, select **Inbound**
  - For **Outcome**, select **Outbound SMS Sent**
4. Click **Search** to update the report with your selections.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/outbound-sms-phone.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A28Z&se=2026-11-03T22%3A52%3A28Z&sr=c&sp=r&sig=Rj7wosAEySzFYIHFapXYkG2g%2FzzrwdL5eVNUTc3mXVI%3D)