---
title: "Access report for replied customer emails"
slug: "access-report-for-replied-customer-emails"
updated: 2026-07-23T10:07:08Z
published: 2026-07-23T10:07:08Z
canonical: "help.8x8.com/access-report-for-replied-customer-emails"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access report for replied customer emails

As a 8x8 Contact Center supervisor, you can track whether agents have responded to emails by either accessing the Interactions Detailed report or the Interactions Summary report.

**To access the Interactions Detailed report:**

1. From the menu, go to **Detailed Reports**.
2. Select **Interactions** from the list.
3. In the **Search or filter** field, specify an exact match for the following filters:
  - For **Media Type**, select **Email**
  - For **Direction**, select **Inbound** or **Outbound**.
  - For **Outcome**, select **Replied**
4. Click **Search** to update the report with your selections.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/agent-email-replies.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D)

**To access the Interactions Summary report:**

1. From the menu, go to **Interactions Summary****.**
2. Click **Customize** to edit the report.
3. From the **Media** drop-down list, select Email.
4. Click **Save** to update the interaction summary report.

The **Path Summary** for email interactions is listed as **Queued, Handled, Replied****.**