---
title: "Access the interaction flow"
slug: "access-the-interaction-flow"
updated: 2026-07-23T10:07:08Z
published: 2026-07-23T10:07:08Z
canonical: "help.8x8.com/access-the-interaction-flow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access the interaction flow

As a supervisor, you can access a visual representation diagram that shows the end-to-end journey of an interaction. The interaction flow displays detailed information that you can use to improve customer experience and drive professional growth for your agents.

**To view the interaction flow:**

1. From the menu, go to **Detailed Reports**.
2. Select **Interactions** from the list.
3. Select a date range from the drop-down list.
4. Click **Search** to generate the report. The Interactions Detailed report is displayed. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/interactions-detailed-report-list.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A22Z&se=2026-11-03T22%3A51%3A22Z&sr=c&sp=r&sig=1WmsjE8JQ1odmWG6J22p%2B%2BvZC84pbUfsJa%2Bz4pBVaAI%3D)
5. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-view-interaction.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A22Z&se=2026-11-03T22%3A51%3A22Z&sr=c&sp=r&sig=1WmsjE8JQ1odmWG6J22p%2B%2BvZC84pbUfsJa%2Bz4pBVaAI%3D) to display the end-to-end journey of an interaction. The interaction time breakdown is also shown in a color-coded diagram. Use the zoom in, zoom out, or pop out icons at the top of the interaction flow diagram to adjust the view to your needs. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/interaction-flow.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A22Z&se=2026-11-03T22%3A51%3A22Z&sr=c&sp=r&sig=1WmsjE8JQ1odmWG6J22p%2B%2BvZC84pbUfsJa%2Bz4pBVaAI%3D)

> [!NOTE]
> Note:
> 
> An interaction that is transferred or forwarded is represented as a single end-to-end journey.
6. Click an event in the interaction flow to display additional details. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/interaction-flow-node-details.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A22Z&se=2026-11-03T22%3A51%3A22Z&sr=c&sp=r&sig=1WmsjE8JQ1odmWG6J22p%2B%2BvZC84pbUfsJa%2Bz4pBVaAI%3D)
7. After reviewing the event details, click outside the popup to close it.

The following details are displayed at the top of the interaction flow:

| **Details** | Description |
| --- | --- |
| **Interaction ID** | Displays the Contact Center’s unique internal interaction ID. |
| **Transaction ID** | Displays an ID for each leg of the call. A Transaction ID is assigned to each interaction that enters 8x8 Contact Center. For example, two transaction IDs indicates the call has been transferred. |
| **Start** | Displays the time and date when the interaction started. |
| **End** | Displays the time and date when the interaction ended. |
| **Customer** | Displays the customer’s information (name, email phone number) if it already exists in the Contact Center database. If the interaction is with a new customer for which there is no information in the Contact Center CRM, no data is listed. |
| **Queue** | Displays the queue to which the interaction was assigned when it entered the Contact Center. |
| **Tenant** | Displays the name of the Contact Center tenant. |