---
title: "Add agents"
slug: "add-agents"
updated: 2026-07-22T15:15:45Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/add-agents"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add agents

To add or define a new agent in **8x8 Configuration Manager**, as a **8x8 Contact Center** administrators, you require to set up an account, phone connectivity details, and outbound calling preferences. You also need to assign queues, supervisor privileges, and ability to view case and contact management data.

Use the Agents tab in the **Configuration Menu** to:

- Add new agents
- Edit and delete existing agents

Adding an agent involves:

1. [Creating accounts and configuring properties](/documentation/docs/create-agent-accounts)
2. Configuring phone settings
3. [Assigning agents to queues](/documentation/docs/assign-agents-to-queues)
4. [Granting supervisor rights](/documentation/docs/grant-supervisor-rights)
5. [Granting **Local CRM** and Tab permissions](/documentation/docs/grant-local-crm-permissions)
6. [Defining the number of concurrent chats](/documentation/docs/configure-multiple-chats)