---
title: "Agent computer hardware and software requirements"
slug: "agent-computer-hardware-and-software-requirements"
updated: 2026-07-23T10:06:53Z
published: 2026-07-23T10:06:53Z
canonical: "help.8x8.com/agent-computer-hardware-and-software-requirements"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent computer hardware and software requirements

The following table is a list of the computer hardware and software required to run **8x8 Contact Center**'s **8x8 Agent Workspace**.

| Computer Component | Requirements |
| --- | --- |
| Computer hardware | - Agents require a personal computer and a high-speed Internet connection capable of running Microsoft Edge (Chromium), Firefox, or Chrome quickly when accessing popular search sites such as Google and Yahoo. - If an agent uses a Voice over IP (VoIP) softphone provided by 8x8, then the agent's computer and Internet connection must consistently perform well while processing all other desktop applications required for the agent's tasks. - Agent screens must support a resolution of no less than 1200 x 900 pixels. If available, a higher screen resolution is recommended. |
| Firewall and Network Address Translation (NAT) Requirements | For details, see [X Series Technical Requirements](/support/docs/x-series-technical-requirements). - **8x8 Contact Center** works with typical default stateful inspection firewall settings. - **8x8 Contact Center** requires standard NAT with any VoIP Application Layer Gateway (ALG) address fix up features disabled. - The **8x8 Contact Center** browser and VoIP phone sessions periodically generate activity to keep stateful inspection ports open. - For organizations with restrictive firewall settings, **8x8 Contact Center** recommends stateful inspection to open the following ports automatically when needed: - Agent browser sessions use TCP ports 80 and 443. - VoIP softphones use UDP port 5060, plus UDP ports in the range of 10000-35000. - The Collaborate feature uses TCP port 5907. - Downloading call recordings through FTPS clients uses TCP port 21 and TCP ports in the range of 30000-30999. - Agents using Counterpath software-based softphones (such as eyeBeam and Bria) may need to configure any firewall products (for example, Windows firewall, Symantec, or Trend Micro) to allow the softphones to receive calls. |