---
title: "Agent PSTN equipment requirements"
slug: "agent-pstn-equipment-requirements"
updated: 2026-07-23T10:07:29Z
published: 2026-07-23T10:07:29Z
canonical: "help.8x8.com/agent-pstn-equipment-requirements"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent PSTN equipment requirements

**8x8 Contact Center** agents require Public Switched Telephone Network (PSTN) telephone connections that:

- Is directly accessed by dialing a Direct Inward Dialing (DID) phone number.
- Does not prompt or otherwise require a caller to dial a separate extension number.

**8x8 Contact Center** supports the following types of PSTN equipment:

- A telephone connected to a conventional telephone wire (landline)
- A cell phone
- A direct-access IP phone