---
title: "Agent telephone connection and equipment requirements"
slug: "agent-telephone-connection-and-equipment-requirements"
updated: 2026-07-22T15:16:30Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/agent-telephone-connection-and-equipment-requirements"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent telephone connection and equipment requirements

To receive telephone calls from the **8x8 Contact Center** application, agents must have access to one of the following types of telephone connection:

- Public switched telephone network (PSTN) connection.
- Voice over IP (VoIP) connection.

For both VoIP or PSTN telephones, the telephone assigned to the **8x8 Contact Center** must:

- Always be available to receive incoming calls.
- Not forward calls to a non-**8x8 Contact Center** voicemail box before **8x8 Contact Center** can offer an incoming call to an agent, and forward that call to an agent's **8x8 Contact Center** voicemail box if no agent accepts the call.