--- title: "Get started with AI Studio" slug: "ai-studio-get-started" updated: 2026-07-28T10:51:24Z published: 2026-07-28T10:51:24Z canonical: "help.8x8.com/ai-studio-get-started" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Get started with AI Studio > [!NOTE] > Note: > > AI Studio is an Early Access Program (EAP) product. Features may change after this documentation is published. If a feature is not included in this guide, use the built-in AI Builder to explore available capabilities. Use 8x8 AI Studio to create AI agents that handle voice calls, messaging conversations, and automated workflows. In this guide, you will learn how to set up 8x8 AI Studio, create your first agent, and configure it to respond to users and take actions. Before you begin, make sure you have access to the required tools and permissions, and at least one communication channel configured. Use 8x8 AI Studio when you need to: - Handle high volumes of repetitive customer or internal requests. - Provide 24/7 support across voice or messaging channels. - Reduce manual routing, ticket creation, or response handling. - Replace or enhance traditional IVR systems with conversational experiences. - Connect communication workflows with external systems like CRMs or ticketing tools. ## Install the 8x8 AI Studio application Install AI Studio from the 8x8 App Store in the Admin Console. After installation, access it from the **8x8 Application Panel**. 1. To install 8x8 AI Studio: 2. Log in to the **8x8 Admin Console**. 3. From the navigation menu, open the **8x8 App Store**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ac-app-store(1).png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D) 4. Select **AI Studio** from the results or search for AI Studio. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ai-studio-in-app-store.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D) 5. Click **Install** to add it to your environment (if not already installed). ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ai-studio-install.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D) 6. Agree to the terms and services. A banner confirms the installation is successful. After installation, the AI Studio tile appears on the **My Applications** page in the **8x8 Application Panel**. Click the **AI Studio** tile to open it, or access it from the **8x8 App Store**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ai-studio-tile.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D) ## Configure 8x8 AI Studio access and assign DIDs Before users can access 8x8 AI Studio, you must configure app visibility, and assign access permissions in the 8x8 App Store. To access the configuration settings, open 8x8 AI Studio from the 8x8 App Store and click **Configure App** from the upper right side. Use the **Access settings** tab to define app visibility and the **DID management** tab to manage any associated phone numbers or routing configurations. ### Configure 8x8 AI Studio app visibility You can make the app available to everyone in your organization, or to specific users and groups. **To configure 8x8 AI Studio:** 1. Log in to the **8x8 Admin Console**. 2. From the navigation menu, open the **8x8 App Store**. 3. Select **AI Studio**. 4. Click **Configure App** from the upper right side. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ai-studio-configure-app.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D) 5. From the **Access settings** tab define app visibility by selecting: - **Everyone**: Allows everyone from your organization to view the AI Studio app. - **Selected users & groups**: Allows you to make the app visible to specific users and groups. Click: - **Add users**: To make the app visible to specific users. Select the users, preview the selection, then add them to the list. - **Add groups**: To make the app visible to specific user groups. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ai-studio-access-settings.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D) 6. Click **Save**. ### Assign a Direct Inward Dialing number Assign a Direct Inward Dialing (DID) number to allow the AI agent to receive and handle incoming calls. When a user dials the assigned number(s), the call is routed to the AI agent, which can then respond, route the call, or perform actions based on its configuration. **To assign a DID in 8x8 AI Studio:** 1. Go to the **8x8 App Store** and select **AI Studio**. 2. Click **Configure App** from the upper right side. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ai-studio-configure-app(1).png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D) 3. From the **DID management** tab: - Click **Add DIDs** to select numbers, preview your selection, then add the numbers to the list. - Select existing DIDs and click **Remove** to delete associated phone numbers. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ai-studio-did-management.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A23%3A55Z&se=2026-11-03T21%3A23%3A55Z&sr=c&sp=r&sig=bFT3ca6nUAPkiI3b972%2FC73SX0dx%2FUbY7hxDnIPr%2FQs%3D) 4. Click **Save**.