---
title: "Allow Agents to Skip Campaign Calls While on Auto Answer"
slug: "allow-agents-to-skip-campaign-calls-while-on-auto-answer"
updated: 2026-07-23T10:06:43Z
published: 2026-07-23T10:06:43Z
canonical: "help.8x8.com/allow-agents-to-skip-campaign-calls-while-on-auto-answer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Allow Agents to Skip Campaign Calls While on Auto Answer

8x8 **8x8 Contact Center** now offers agents the option to skip campaign calls during a campaign. To give the agents this capability, you must enable this option under **Campaign > Properties**.

**To set up the Skip Campaign option:**

1. Log in to **8x8 Configuration Manager**.
2. Go to **Campaigns > Properties** and click to create or edit an existing campaign.
3. Select **Show Skip button**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/skip-campaign-calls01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A39Z&se=2026-11-03T23%3A19%3A39Z&sr=c&sp=r&sig=u%2B0%2B7Ztj0qutg1tYcWU%2F9h6m3kqgqlrgWIzrBDc26YA%3D)

In the campaign list you can also see whether or not the skip button is enabled per each campaign. Make sure the **Show Skip** button is selected in the column settings.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/skip-campaign-calls02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A39Z&se=2026-11-03T23%3A19%3A39Z&sr=c&sp=r&sig=u%2B0%2B7Ztj0qutg1tYcWU%2F9h6m3kqgqlrgWIzrBDc26YA%3D)
4. In **(Undefined variable: 8x8VariablesSet.AgtConsole)** and during a campaign call, if the Skip button is enabled, it offers agents the choice to skip a call by clicking the **Skip** button.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/skip-campaign-calls03.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A39Z&se=2026-11-03T23%3A19%3A39Z&sr=c&sp=r&sig=u%2B0%2B7Ztj0qutg1tYcWU%2F9h6m3kqgqlrgWIzrBDc26YA%3D)