---
title: "Analytics User Guides"
slug: "analytics"
description: "Analytics 8x8 Analytics Documentation | Reports and Insights Guides Learn how to use 8x8 analytics, reports and dashboards to understand call activity, Contact Center performance, queues, agents and customer interactions. analytics"
updated: 2026-08-05T09:23:03Z
published: 2026-08-05T09:23:03Z
canonical: "help.8x8.com/analytics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics User Guides

Real-time dashboards and customizable reports across 8x8 Work, Contact Center, and Quality Management. Monitor call quality, agent performance, and system usage at company, department, or user level across all extensions and devices.

Speech Analytics with automated transcription extracts insights from customer interactions. Emotion detection combines sentiment analysis with acoustic tone assessment. Filter by emotion, speaker sentiment, and performance metrics.

Export data to CSV or Excel. Configurable storage retention policies with compliance.

## **Trending user guides**

### **Configure Quality Management and Speech Analytics for 8×8 Work**

[Learn more →](/documentation/docs/configure-quality-management-and-speech-analytics-for-8x8-work-conversation-iq)

### **Get to know the Analytics for 8×8 Work interface**

[Learn more →](/documentation/docs/know-the-interface-of-analytics-for-8x8-work)

## **More user guides**

### **Get call metrics for 8×8 Work**

[Learn more →](/documentation/docs/get-call-metrics-for-8x8-work)

### **About 8×8 Analytics for Contact Center**

[Learn more →](/documentation/docs/about-8x8-analytics-for-contact-center)

### **Speech Analytics User Help overview**

[Learn more →](/documentation/docs/speechanalytics-8x8-speech-analytics-an-overview)

### **Get Call Quality Details**

[Learn more →](/documentation/docs/get-call-quality-details)