---
title: "Appendix: preparation for a survey"
slug: "appendix-preparation-for-a-survey"
updated: 2026-07-23T10:06:34Z
published: 2026-07-23T10:06:34Z
canonical: "help.8x8.com/appendix-preparation-for-a-survey"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Appendix: preparation for a survey

> [!NOTE]
> Note:
> 
> The Customer Experience (CEX) and Post-Call Survey (PCS) Analytics application has reached end of life. Starting August 20th, 2025, CEX/PCS will no longer be available as a standalone product.

For 8x8 **Post Call Survey**, we have put together a series of best practices to help you get started.

### Step 1: Create your survey in an editable document

- Establish the type of question you want to create: Scale, Yes/No, or Voice Comment.
- If you plan a question of the Scale type, determine the most appropriate numerical range. We recommend not changing it after deploying the survey.
- Review the questions for clarity, spelling, and proper syntax.
- This enables you to copy and paste your questions while building the survey.
- This helps in using the Say object.
- If you use the Say object, configure it to be interruptible.

### Step 2: Insert a welcome message

"Welcome to my company survey. We appreciate your time in taking the survey."

### Step 3: Follow the best practices

- Keep the number of your questions to 4-6.
- If using the Scale question type, use the same numbering in all questions.
- If changing the numbering in the scale, group similarly-scaled questions together.

## Sample questions

- **Agent Score** "How do you rate the quality of service provided by our patient care representative? Press 1 for least satisfied and 9 for extremely satisfied."
- **Customer Satisfaction** "How satisfied are you with the overall experience of your call today? On a scale of 1 to 10, press 1 for least satisfied and 10 for extremely satisfied."
- **Net Promotion Score** "Will you recommend our service to your friend or family? Please select 1 for least likely and 9 for most likely."
- **First Call Resolution** "How many times did you have to contact us to resolve your request? Press 1 for one, 2 for more than one, 3 for still not resolved."
- **Voice Comment** "If you wish to leave us a brief comment, please wait for the beep and proceed."
- **Closing Message** "Thank you for taking the survey; goodbye! We appreciate your feedback."
- **Invalid Prompt** "You entered an invalid response; please enter a valid response."
- **Empty** "We are waiting for your response; please enter a valid response."