---
title: "Create outbound phone queues"
slug: "auto-dialer-create-outbound-phone-queues"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/auto-dialer-create-outbound-phone-queues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create outbound phone queues

**8x8 Contact Center** outbound queue is used to channel agent-initiated outbound calls to the destination. These calls may be:

- Agent-dialed from the Control Panel: Must be configured via Outbound Phone Codes.
- Requests for **web callback**: API accepts Queue ID as a parameter.
- Via **click-to-dial**: API accepts Queue ID as a parameter.
- Campaign calls: Must be directed via an Outbound Phone queue.

When an outbound call is directed through an **8x8 Contact Center** queue, an agent's status changes to busy preventing any calls being offered to the agent.

Configuring an outbound phone queue in **8x8 Configuration Manager** involves:

- [Defining outbound phone queue properties](/documentation/docs/auto-dialer-define-outbound-phone-queue-properties)
- [Assigning outbound phone queue members](/documentation/docs/auto-dialer-assign-outbound-phone-queue-members)
- [Setting up outbound phone queue call priority](/documentation/docs/auto-dialer-set-up-outbound-phone-queue-call-priority)
- [Defining outbound phone queue SLA](/documentation/docs/auto-dialer-define-outbound-phone-queue-sla)
- [Viewing campaign assignments](/documentation/docs/auto-dialer-view-campaign-assignments)