---
title: "Define outbound phone queue properties"
slug: "auto-dialer-define-outbound-phone-queue-properties"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/auto-dialer-define-outbound-phone-queue-properties"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Define outbound phone queue properties

**8x8 Contact Center** categorizes phone queues by the direction of the phone calls.

- An inbound phone queue accepts incoming phone calls and directs them to skilled agents. Agents either process these phone calls, or reject them, routing them back to the queue, thus ensuring calls are not discarded.
- An outbound phone queue processes all outgoing interactions including campaign calls, **click-to-dial** calls, and **web callback** calls.

To define an outbound phone queue, you need to specify the primary properties, such as queue name, default priority, post-processing timeout, and more. The Properties tab in **8x8 Configuration Manager** under Outbound Phone queues allows you to define these properties.

To define outbound phone queue properties:

1. From the **Configuration Menu**, open **Queues/Skills**.
2. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_plus_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A20%3A27Z&se=2026-11-04T00%3A20%3A27Z&sr=c&sp=r&sig=k9UQ8AsvkRdUWPUsHBEX%2BVIm8xiWlx55nunzo3Olepg%3D) or **Outbound Phone**.
3. Enter the desired properties in the **Properties** tab. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrqueuesphoneoutproperties.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A20%3A27Z&se=2026-11-04T00%3A20%3A27Z&sr=c&sp=r&sig=k9UQ8AsvkRdUWPUsHBEX%2BVIm8xiWlx55nunzo3Olepg%3D)The following table summarizes the options under **Queues/Skills > Outbound Phone > Properties**:

| Properties Tab Option | Description |
| --- | --- |
| Queue type | Read-only reminder of the type of queue. |
| Queue direction | Read-only reminder of the phone queue direction. Specifies if it is inbound or outbound. It is applicable to phone media only. |
| Queue name | Enter a name for the queue. |
| Default Priority | Choose the priority for this queue, where 1 specifies the lowest priority and 10 specifies the highest priority. This defines the priority for interactions of all media. By default, **8x8 Contact Center** prioritizes the queues as follows: - Phone queue = 8 (highest default priority) - Chat queue = 6 - Voicemail queue = 4 - Email queue = 2 (lowest default priority) Based on your business needs, you can assign the desired priority for each queue. |
| Post-Processing Timeout | Choose how long **8x8 Contact Center** must wait before assigning a new interaction from the queue to an agent who has just completed an interaction. The post-processing timeout enables agents servicing the selected queue to perform any necessary post-interaction tasks before receiving a new interaction. Choose **Manual** to enable agents assigned to this queue to use their **8x8 Agent Console** to explicitly make themselves available for new interactions. When there are multiple agents available with the same queue and skill level assignment waiting to receive the next interaction, **8x8 Contact Center** routes the call to the agent who has been idle the longest. For details, see our content on how to [reset idle timer for agents](/documentation/docs/auto-dialer-reset-idle-timer-for-agents#work-with-agents-idle-timer). |
| Voice Recording % | Specify the percentage of interactions from this queue recorded by **8x8 Contact Center**. |
4. Click **Save**.

After you define the queue properties, you are ready to assign members to the queue.