---
title: "Upload pre-recorded messages for campaigns"
slug: "auto-dialer-upload-pre-recorded-messages-for-campaigns"
updated: 2026-07-23T10:07:33Z
published: 2026-07-23T10:07:33Z
canonical: "help.8x8.com/auto-dialer-upload-pre-recorded-messages-for-campaigns"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Upload pre-recorded messages for campaigns

During a campaign call, an **8x8 Contact Center** agent can access and play pre-recorded messages defined for that campaign to ensure a uniform delivery of the campaign message to all customers. In the Outbound Setup, you can upload a set of pre-recorded messages which can be accessed by campaigns. When you create a campaign in **8x8 Configuration Manager**, you can assign messages specific to the campaign.

Abandoned calls in predictive campaigns need to play a message, typically stating the company the call is from and a standard call back number. This abandoned message must be played within two seconds of a live answer for compliance.

> [!NOTE]
> Note:
> 
> Supports audio files in WAV format only.

**To upload a pre-recorded message in Outbound Setup:**

1. Go to **Outbound Setup > Audio Files**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgroutboundaudio01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A12Z&se=2026-11-04T00%3A31%3A12Z&sr=c&sp=r&sig=xm2mlwuGU2QLDMCZ0k%2Fas0OsmXrvP9bH7QDSzmje7TY%3D)
2. Select **Outbound Setup Files** in the Directories section.
3. Click **Menu**. The menu provides options to add, delete, or rename a folder. You can add files to folders only.
4. Select **Add Folder**. You are prompted to enter a name for the new folder. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgroutboundaudio02.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A31%3A12Z&se=2026-11-04T00%3A31%3A12Z&sr=c&sp=r&sig=xm2mlwuGU2QLDMCZ0k%2Fas0OsmXrvP9bH7QDSzmje7TY%3D)
5. Enter a folder name, and select **Create**. The folder appears under the Outbound Setup Files.

> [!NOTE]
> Note:
> 
> Do not include special characters in the folder names.
6. Select the folder, click **Menu**, and select **Add File**.
7. Enter a **Name** and **Description** of the audio file.
8. Click **Choose File** and select an audio file of the message to upload.

> [!NOTE]
> Note:
> 
> You can upload audio files in WAV format only.
9. Click **Play Audio** to play and check content of the message.
10. Click **Save**. The audio file appears in the Audio File Items pane.

**To upload an abandoned message:**

1. Select the **Abandoned message files** folder, click **Menu**, and select **Add File**.
2. Click **Choose File** and select an audio file of the message to upload. Note: You can upload audio files in WAV format only.
3. Click **Play Audio** to play and check the content of the message.
4. Click **Save**. The audio file appears in the Audio File Items pane.