---
title: "Agent whisper"
slug: "aw-agent-whisper"
updated: 2026-07-23T10:07:04Z
published: 2026-07-23T10:07:04Z
canonical: "help.8x8.com/aw-agent-whisper"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent whisper

In **8x8 Contact Center**, we have introduced the ability for contact center supervisors to barge in on active calls between agents and customers, listen in, or coach or train agents live with Agent whisper. Supervisors can begin monitoring a live call handled by an agent at any time during the call, and speak to agents by initiating a one-on-one private conversation with the agent. The customer on call does not hear this conversation.

**To whisper during monitored calls:**

1. From the **Display Panel** in 8x8 Agent Workspace, click **Monitoring**.
2. In the **Monitoring** window, select the **Agent Management** tab. It lists all the agents you have permission to monitor.
3. Click **Monitor** in the header area.
4. Select the agent you wish to monitor and click the ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_beginMonitor.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A44Z&se=2026-11-03T23%3A38%3A44Z&sr=c&sp=r&sig=iNRZTLGGQ00uGPF%2BdqcFW7f28yEK67c7X9TIo9xMxdM%3D) icon next to the agent to begin monitoring. If the agent is on a call, you can listen in.
5. Click **Start Agent Whisper** to whisper to the agent. The agent hears a beep, signaling the whisper session.
6. To end whisper, click **End Agent Whisper**.
7. Click **Finish Monitoring**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/start-monitoring-agent.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A44Z&se=2026-11-03T23%3A38%3A44Z&sr=c&sp=r&sig=iNRZTLGGQ00uGPF%2BdqcFW7f28yEK67c7X9TIo9xMxdM%3D)

Agents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents.

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.