---
title: "Get started: Agent Workspace for agents"
slug: "aw-get-started"
updated: 2026-07-28T12:46:24Z
published: 2026-07-28T12:46:24Z
canonical: "help.8x8.com/aw-get-started"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get started: Agent Workspace for agents

Your **8x8 Contact Center** supervisor provides you with the URL, username, and password required to log in to your 8x8 Agent Workspace account. See [Log In](/documentation/docs/aw-log-in) for the URL link and information. You do not need any specific hardware or downloads to run the 8x8 Agent Workspace application. **8x8 Agent Workspace** is 100% cloud-based and runs on most computers with Internet access, allowing you to keep business running smoothly.

Using **8x8 Agent Workspace**, agents can:

- Process interactions of all media including phone, chat, email, and voicemail.
- Process both inbound and outbound interactions.
- Track the status of agents and queues.
- Provide quick answers to customer questions using the FAQ knowledge base.
- Manage CRM data by integrating with **Local CRM** or supported **External CRM**.
- Create and delete FAQ categories and answers (supervisors only).
- Create and run historical reports (supervisors only).
- Monitor agents, queues, groups, and campaigns (supervisors only).

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.