---
title: "Set up monitoring"
slug: "aw-set-up-monitoring"
updated: 2026-07-23T10:07:04Z
published: 2026-07-23T10:07:04Z
canonical: "help.8x8.com/aw-set-up-monitoring"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up monitoring

**8x8 Contact Center** supervisors can closely monitor the activity level of queues and agent groups they supervise in real-time. Your contact center administrator defines your supervisory assignments. You have the flexibility to opt in and out of these assigned queues, groups, and campaigns.

**To set up queues and groups to monitor:**

1. Log in to 8x8 Agent Workspace Only supervisor accounts can access the monitoring features in 8x8 Agent Workspace.
2. Click **Show dashboard** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-show-agent-dashboard_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A42Z&se=2026-11-03T22%3A54%3A42Z&sr=c&sp=r&sig=z3%2B2IJ5P2q5SxeayS%2Fxa%2BGiENGSaCe83IJQx55qPqDo%3D), select a queue from the list, and click **Monitor** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-monitoring_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A42Z&se=2026-11-03T22%3A54%3A42Z&sr=c&sp=r&sig=z3%2B2IJ5P2q5SxeayS%2Fxa%2BGiENGSaCe83IJQx55qPqDo%3D). -OR- Click **Menu ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-menu.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A42Z&se=2026-11-03T22%3A54%3A42Z&sr=c&sp=r&sig=z3%2B2IJ5P2q5SxeayS%2Fxa%2BGiENGSaCe83IJQx55qPqDo%3D) > Monitoring**.
3. > [!NOTE]
> Note:
> 
> Supervisors can open the Monitoring window in a separate pop-up window. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-pop-window_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A42Z&se=2026-11-03T22%3A54%3A42Z&sr=c&sp=r&sig=z3%2B2IJ5P2q5SxeayS%2Fxa%2BGiENGSaCe83IJQx55qPqDo%3D) from the top-right corner of the Monitoring window for the pop-up window to open. To pop the Monitoring window back in, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-pop-window_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A42Z&se=2026-11-03T22%3A54%3A42Z&sr=c&sp=r&sig=z3%2B2IJ5P2q5SxeayS%2Fxa%2BGiENGSaCe83IJQx55qPqDo%3D) again.
4. In the **Monitoring** window, click the **Setup** tab. The list of queues, groups, and campaigns you are allowed to monitor displays. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/monitoring-setup.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A42Z&se=2026-11-03T22%3A54%3A42Z&sr=c&sp=r&sig=z3%2B2IJ5P2q5SxeayS%2Fxa%2BGiENGSaCe83IJQx55qPqDo%3D)
5. Select the queues, groups, and campaigns you want to monitor, then click **Save changes**.

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.