---
title: "Understand your rich text editor"
slug: "aw-understand-your-rich-text-editor"
updated: 2026-07-22T15:17:07Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/aw-understand-your-rich-text-editor"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand your rich text editor

If support for HTML email is enabled by your **8x8 Contact Center** administrator, agents gain access to a rich text editor in the following pages in 8x8 Agent Workspace:

- CRM Create Case
- CRM Edit Case (for non-read-only cases)
- CRM Create Follow-up
- CRM Notification of cases and follow-up records

The rich text editor in 8x8 Agent Workspace is Unicode-compatible and fully localized. It allows you to create or edit cases and follow-up records with the following features:

- [Rich font properties](/documentation/docs/aw-menu-elements-of-the-rich-text-editor)
- [Insert images](/documentation/docs/insert-images-in-the-case-description)
- [Insert hyperlinks](/documentation/docs/insert-hyperlinks-in-the-case-description)
- [Insert HTML-formatted FAQs](/documentation/docs/aw-insert-faqs)
- [Insert HTML-formatted signatures](/documentation/docs/insert-signatures-in-the-case-description)
- [Easy-to-use spell checker](/documentation/docs/check-spelling-in-the-case-description)

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.