---
title: "Bug fixes 9.12"
slug: "bug-fixes-9-12"
updated: 2026-07-23T10:06:38Z
published: 2026-07-23T10:06:38Z
canonical: "help.8x8.com/bug-fixes-9-12"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bug fixes 9.12

We have fixed the following bugs in this release:

| Bug | Summary |
| --- | --- |
| VCC-22079 | Agents show their previous statuses in the corporate directory. |
| VCC-25619 | Agents cannot make outbound calls after the supervisor is deleted while monitoring. |
| VCC-39039 | Duplicate voicemail transactions are generated. |
| VCC-40425 | Agents get stuck in the post processing. |
| VCC-40702 | DAA calls or outbound calls to an extension rings on a wrong device. |
| VCC-42174 | Agents receive an invalid Cross-Site Request Forgery (CSRF) token warning when trying to save their profiles. |
| VCC-42367 | In **8x8 Configuration Manager**, requesting campaign list via API takes a very long time. |
| VCC-42434 | A wrong error message is received when an agent attempts **click-to-dial** while the agent status is On break. |
| VCC-42455 | WAPI GET FAQs only return questions but not answers. |
| VCC-43168 | Cannot run reports with an output greater than 65,000 lines. |
| VCC-43429 | **8x8 Contact Center** agents occasionally receive bounced email notifications. |
| VCC-43743 | Persistent Auto Answer inbound channel does not bridge after the first call. Due to the missing answer events, the **8x8 Contact Center** report shows abandoned calls with no call duration. |
| VCC-44118 | Callback fails to cancel after the set time period expires. |
| VCC-44595 | Login fails. Agent sees a blank page when trying to log in to **(Undefined variable: 8x8VariablesSet.AgtConsole)**. |
| VCC-45016 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)**, Wait Time for emails from the transaction tab resets to 0 after accepting the email. |
| VCC-46190 | Agent status causes incorrect wallboard stats for available agents. |
| VCC-46274 | IVR script does not play messages between intervals if an agent times out or rejects an interaction while the IVR is trying to play a message. |
| VCC-46768 | The pre-chat form in advanced chat is distorted. |
| VCC-46927 | in **Local CRM**, the Case Reply text editor strips from email addresses forwarded from Outlook to **8x8 Contact Center** channels. |
| VCC-47256 | Cannot disable "Allowed IP Ranges list" in Configuration Manager > Security tab. |
| VCC-47374 | Voicemail queue header in **(Undefined variable: 8x8VariablesSet.AgtConsole)** has an incorrect translation. |
| VCC-47402 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)** Case, the previous case's description appears for the new case's follow up intermittently. |
| VCC-47567 | Agent status data collected shows a time difference of seven hours. |
| VCC-47722 | Web Callback with Custom CRM Integration does not trigger or post the ctl_callback functionality. |
| VCC-47844 | When new task is created under a customer, the date is set to 01-01-1970. |
| VCC-47883 | Agent gets a connection error when trying to play back my recordings in **(Undefined variable: 8x8VariablesSet.AgtConsole)**. |
| VCC-48123 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)** "From" field drop-down is empty. Agents cannot get an email channel. |
| VCC-48192 | Campaign controls are disabled in **(Undefined variable: 8x8VariablesSet.AgtConsole)**. |
| VCC-48481 | The Historical Report Windows page does not show any data on Internet Explorer and Microsoft Edge. |
| VCC-48483 | When tenant language is set to FRCA (French Canadian), navigating to CM > Home > Profile creates an auto logout. |
| VCC-48526 | When a new Task is created under a Customer, the agent status changes to Work Offline and the due is set to 01-01-1970. |
| VCC-48542 | Banner to say that a case is already edited by another agent doesn't appear anymore |
| VCC-48590 | In Post Call Survey the option to stay on call is not offered to the caller when their call has been forwarded to an overload queue. |
| VCC-48616 | Agent gets stuck in wrap status for an extended period. |
| VCC-48744 | A leading + sign is added for private numbers that start with 205 in **8x8 Contact Center** directory. |
| VCC-48814 | Agents are offered calls whether on a call, on break or offline. |
| VCC-48843 | Call Log **screen pop** shows up for campaign calls when "No Screen pop" is selected. |
| VCC-48865 | Agents get stuck on Busy and "Time on Status" monitoring tab shows incorrect value. |
| VCC-48866 | Some data such as Detailed transaction activity report is not populated in Historical reports. |
| VCC-48883 | IVR script cannot support script XML created in previous **8x8 Contact Center** version. |
| VCC-48884 | The pre-recorded message "Holiday Closure" is missing after recent 9.10 upgrade. |
| VCC-48894 | **(Undefined variable: 8x8VariablesSet.AgtConsole)** does not pause screen recording or resume recording on the credit card details page. |
| VCC-49098 | Transferring a call from Line 1 to line 2 leads to dead air. |
| VCC-49116 | Emails do not show the full description. |
| VCC-49124 | Unable to add custom field: "value entered for a field exceeds byte limit". |
| VCC-49151 | Pulling an email causes the agent status to remain unchanged when the **Persistent Connection Mode** is not activated. |
| VCC-49338 | **8x8 Analytics for Contact Center** dashboard does not show correct data. |
| VCC-49509 | **(Undefined variable: 8x8VariablesSet.AgtConsole)** cannot create emails with large images in the email body. |
| VCC-49832 | Call recording audio cannot be paused. |
| VCC-49984 | Duplicate transactions appear in the Stats API. |
| VCC-50082 | Agent Transactions report is showing errors with rejected calls. |
| VCC-50224 | API shows N/A (not available) for the customer-name object in all interactions API. |
| VCC-50372 | Refreshing the page during outbound post-processing causes agents to get into a stuck state. |
| VCC-50431 | **(Undefined variable: 8x8VariablesSet.AgtConsole)** loads a blank directory intermittently. |
| VCC-50435 | Queue Transactions report appears blank. |
| VCC-50442 | Unable to transfer calls to extensions 6666 or 6667 that are linked to a Post Call Survey script. |
| VCC-50503 | Outbound campaign calls are abandoned. |
| VCC-50518 | Monitoring page is blank with an error message: "failed to fetch data". |
| VCC-50663 | Agent extension script does not forward calls to agent's voicemail. |
| VCC-50669 | Monitoring refreshes repeatedly makes it hard to change the campaign status. |
| VCC-50677 | **8x8 Contact Center** integration with **Salesforce** launches with a blank screen. |
| VCC-50746 | Custom SMTP server configuration fails on test. |
| VCC-50754 | **(Undefined variable: 8x8VariablesSet.AgtConsole)** shows the error: "Value entered for field exceeds byte limit" intermittently. |
| VCC-50866 | IVR Chat Question object does not add yes/no or open-ended questions to the script. |
| VCC-50932 | Data is missing in the API response: /api/stats/queues/{{queueId}}/interactions |
| VCC-50957 | Blocked/not blocked check box changes to dots based on web browser zoom. |
| VCC-51089 | Fix pre-conditions for making agents available. |
| VCC-51152 | Realtime stats API returns incorrect enabled-agent-count. |
| VCC-51156 | Transferred queue calls do not auto answer for the second agent. |
| VCC-51301 | Stats Engine does not respond on selected platforms. |
| VCC-51363 | **8x8 Contact Center** Interactions are intermittently missing on API Reporting. |
| VCC-51840 | Unable to add record to Dynamic Campaigns via API. |