---
title: "Bug fixes 9.13"
slug: "bug-fixes-9-13"
updated: 2026-07-23T10:07:29Z
published: 2026-07-23T10:07:29Z
canonical: "help.8x8.com/bug-fixes-9-13"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bug fixes 9.13

We have fixed the following bugs in this release:

| Bug | Summary |
| --- | --- |
| VCC-22380 | 8x8 Work user extension call to a 8x8 Contact Center agent triggers a screen pop. |
| VCC-39766 | Selected emails with a common attachment type can no longer be accessed. |
| VCC-44070 | Copying the supervisor account does not work as expected. |
| VCC-45793 | The chat Start button is not visible in the chat window if the screen scaling is set above 100%. |
| VCC-45858 | Campaign dialer does not follow start and stop schedule. |
| VCC-46056 | The Notes section in Transactions Codes does not scale properly. |
| VCC-46340 | Chat radial options do not line up properly using mobiles. |
| VCC-46616 | In the 8x8 Configuration Manager Inbound Queue voicemail tab, the Play Audio button fails to work. |
| VCC-46758 | 8x8 Contact Center administrators cannot change queue properties. |
| VCC-46799 | Local CRM is missing a URL in the agent Control panel. |
| VCC-46908 | Supervisor monitoring starts to lag when Supervisor is assigned to monitor all queues and agent groups. |
| VCC-47022 | Cannot save favorites in the Agent Console Directory. |
| VCC-47049 | Scripts only show the last picklist value in a tree. |
| VCC-47219 | Inbound and Outbound interactions are left hanging causing erroneous values for queue metrics. |
| VCC-47438 | Campaign fetch data gives error and does not start. |
| VCC-47666 | Agents are offered a blank chat screen. |
| VCC-47682 | Agents are offered a blank chat screen for the 4th chat when the chat limit is set to three. |
| VCC-47858 | In Monitoring, advanced search filters put calls after 20.00 pm into the next working day. |
| VCC-48014 | Agent Group cannot be changed and throws error: "your request cannot be processed. Please try again in a few minutes.” |
| VCC-48134 | 8x8 Contact Center Agent Console channel name is not fully visible unless you hover. |
| VCC-48136 | Idle Timer does not allocate the next call to the longest waiting agent. |
| VCC-48182 | Outbound phone codes switch name and number when saved. |
| VCC-48295 | Unable to reset admin password for 8x8 Contact Center tenant (mode 1) with an invalid CSRF token. |
| VCC-48424 | Using the WAPI query does not show data for ASSIGNEDTO, CREATED BY, and CLOSEBY. |
| VCC-48485 | Chat transcripts take over 30 seconds to load in the Monitoring window. |
| VCC-48593 | Campaign callback does not work due to a special character breaking the agent XML. |
| VCC-48643 | 8x8 Contact center user guide throws page not found error message. |
| VCC-49099 | Configuration Manager shows the “Authentication Failed For User” error when testing an email channel. |
| VCC-49229 | There is missing or incorrect data in Historical Reports. |
| VCC-49312 | IVR treatment time is listed incorrectly in the DTA historical report. |
| VCC-49375 | Agents do not see pre-chat in the beginning of their chat transcript. |
| VCC-49965 | Call back is not being canceled. |
| VCC-50123 | Area code-based schedule fails depending on the phone number format. |
| VCC-50507 | Queue interaction priority is not working. |
| VCC-50757 | Email interactions hang after a queue is deleted. |
| VCC-50818 | Agent to agent chat receives a message: “Your chat session has ended.” |
| VCC-51058 | Email interactions hang after system upgrade. |
| VCC-51303 | 8x8 Contact Center agents appear as stuck on call and are not allowed to change status. |
| VCC-51365 | Transaction Code is not presented to the agent. |
| **9.13.1** |
| VCC-52143 | Agents are only offered one outbound phone option. |
| VCC-52161 | OPCL behaves differently after upgrade. |
| VCC-52166 | Incorrect elapsed time is shown in **(Undefined variable: 8x8VariablesSet.AgtConsole)**. |
| VCC-52168 | Inconsistent time is shown on the agent status in **(Undefined variable: 8x8VariablesSet.AgtConsole)**. |
| **9.13.2** |
| VCC-51230 | A backslash in the audio file name fails to display the queues and scripts in **8x8 Configuration Manager**. |
| VCC-52390 | **8x8 Contact Center** post-processing options of 45 and 60 minutes are no longer working. |
| VCC-52451 | Chat code variable "_name" is not recognized by the code translation. |
| VCC-50747 | Agent's persistent connection is dropped when an outbound call to an invalid number fails. |
| VCC-51759 | Audio fails when persistent mode and auto answer are both enabled. |
| VCC-50791 | Boîtevocale (voicemail) must be written as two words for the French queues: Boîte vocale. |
| **9.13.3** |
| VCC-52422 | Transaction codes section has lost format. |
| VCC-52550 | Blind transfer is not working. |
| VCC-52554 | Call queue is showing twice when an agent is on the phone. |
| VCC-52583 | Sound notifications are not working for Callback. |
| VCC-52670 | Calls in the queue are not offered. |
| VCC-52672 | Long user data causes report discrepancies. |
| VCC-52754 | Predictive dialing mode is triggered when agents are not enabled on queues. |
| **9.13.3.1** |  |
| VCC-53316 | Cannot send outbound emails using agent's personal email profile. |
| VCC-53338 | Click-to-dial is not working after the upgrade to **8x8 Contact Center** 9.13. |
| VCC-53411 | **Auto Answer** calls to **8x8 Contact Center** are dropped. |
| VCC-53515 | Call routing is not allocated to the longest waiting agent. |
| **9.13.3.2** |  |
| VCC-53126 | In **Salesforce** integration with **8x8 Contact Center**, outbound calls trigger inbound events. |
| **9.13.4** |  |
| VCC-34364 | When not answering **agent-to-agent** call on Line 2, the call goes to Line 1. |
| VCC-50992 | Agent can answer calls once the caller exits the queue with the enhanced ringback enabled. |
| VCC-51367 | Call recording continues after the call has ended. |
| VCC-52664 | Agent calls are not disconnecting from **8x8 Contact Center**. |
| VCC-52984 | **8x8 Contact Centeragent-to-agent** chats are blank for all the agents. |
| VCC-53124 | Users cannot access the Agent Group tab in **8x8 Configuration Manager**. |
| VCC-53392 | Agent extension script does not follow the defined logic. |
| VCC-53431 | **(Undefined variable: 8x8VariablesSet.AgtConsole)** screen is flickering. |
| VCC-53467 | Email Address column is blank under email channels. |
| VCC-53807 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)** some duplicate cases are created. |
| **9.13.5** |  |
| VCC-53261 | Outbound campaign calls do not dial. |
| VCC-53393 | In **Salesforce** integration with **8x8 Contact Center**, **click-to-dial** is disabled. |
| VCC-53719 | Campaign calls do not have any records. |
| VCC-53957 | Incoming calls are not presented to the available agents. |
| VCC-54246 | Recording control API does not stop call recording intermittently. |
| VCC-54509 | In **Salesforce** the **click-to-dial** call triggers an inbound event (internal callType). |