---
title: "Bug fixes 9.7.1"
slug: "bug-fixes-9-7-1"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/bug-fixes-9-7-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bug fixes 9.7.1

We have fixed the following bugs in this release:

| Bug | Summary |
| --- | --- |
| VCC-26644 | When you correct a word it remains highlighted as an error until you have turned the spell checker off. |
| VCC-25439 | In Case view, the email body does not show the email ID shared. |
| VCC-25386 | For an inbound queued call, agent details such as agent name, accept time, processing time are missing in the historical Detailed Transaction report. |
| VCC-26793 | In the **Local CRM**, some agents are unable to access their tasks. |
| VCC-31641 | The email engine crashes repeatedly globally. |
| VCC-30604 | When you transfer a call on line 1 to line 2 connected via click-to-dial, the call fails to transfer and connect. |
| VCC-30703 | In a cold transfer scenario, the inbound caller on line 1 does not hear the ringback before being answered by the destination. |
| VCC-30342 | In **Salesforce** integration, the SSO login authentication fails. |
| VCC-30291 | Unable to view facebook/Twitter in **8x8 Contact Center** social channels. |
| VCC-30328 | Agents experience **8x8 Contact Center** to hang while accessing the case history of a few cases. |
| VCC-30318 | Upon reaching the voicemail of an internal outbound call on line 2, if an agent ends the call, the agent gets disconnected from the call while the caller on Line 1 continues to stay on hold. |
| VCC-29803 | Unable to pull another email while you are in "Email in process" status. |
| VCC-28987 | The thank you message played to the caller after confirming the callback number fails to play if a caller is forwarded from one **8x8 Contact Center** channel to another. |
| VCC-28284 | When a caller enters invalid data for a 'Get Value' prompt, the invalid message fails to play and drops the call. |
| VCC-30109 | Chat: Race condition when chat is popped out prevents customer information to be sent to the server |
| VCC-29716 | During a chat interaction, the reply box disappears intermittently on the customer's end preventing the customer to respond. |
| VCC-27068 | In **8x8 Contact Center** Unified Login with **8x8 Work** tenants, if an agent is in post-processing status on line 1, and a direct agent routed call is accepted on line 2, the call on line 2 has failed audio. |
| VCC-24896 | The historical 'Time on Status' report shows the agent is on break for 13 hours even when the agent is logged out. |
| VCC-22679 | In a warm transfer scenario where agent 1 accepts a call, places a warm transfer call to agent 2, then drops off. When agent 2 places the caller on hold, the hold music fails to play. |
| VCC-24803 | Campaign manager -- some customers' campaigns are running on both platform after a platform switch. On going campaigns do not feed calls to the queue and new campaigns fail to run. |
| VCC-24548 | When an agent transfers an inbound call to another agent, there is no audio after transfer. |
| VCC-23907 | In **Local CRM**,the "From" and "To" addresses disappear and the signatures go blank until the page is refreshed. |
| VCC-22456 | In **Local CRM**, some tenants encounter an error when they try to delete more than seven customers at a time. |
| VCC-24299 | In **Local CRM**, edits done to the case fields in draft state are lost when follow-ups are sent. |
| VCC-24075 | Historical report: stuck aggregations causing zero abandoned calls, lost report data if the platform restarts before fixing the out of sequence events. |
| VCC-25881 | In Campaign manager, the custom field gets updated for other transaction codes even though only **Do not call** transaction code is enabled to update a custom field. |
| VCC-26034 | **Local CRM**: Sorting cases by ''last updated'' field fails to sort. |
| VCC-31657 | **Local CRM**: The files (.CSV) received as attachments download in an incorrect format and fail to open. |
| VCC-31426 | The Detail Transaction report shows incomplete data. Some fields such as Queue name and transaction ID are missing. |
| VCC-31223 | Historical report queries are taking longer than expected to run. |
| VCC-30965 | NA12 Only: When Threshold condition is met, Wallboard audio notification fails to play on Chrome. |
| VCC-30369 | While processing a queued call with mandatory transaction codes, changing status from post processing to Work Offline renders the status code list truncated. |
| VCC-29655 | SAPI - Invalid value is presented for the Queue ID field. |
| IN-2296 | SalesForce Integration: Agents are experiencing periodic issues where **8x8 Contact Center** loads a blank **8x8 Contact Center** agent window when trying to access it via Salesforce. |
| VCC-27112 | JCM logs are flooded with "Pending message list has length" message. |
| VCC-23026 | Chat URL auto-redirect is not working when a cluster is in hybrid mode. |
| VCC-22917 | When a supervisor begins to monitor a conference call handled by an agent, the supervisor is automatically integrated into the conference call even though they just initiated monitoring without joining the call. |
| VCC-1893 | Intermittent slow response time of tomcat for all web applications deployed. |