---
title: "Bug fixes 9.9"
slug: "bug-fixes-9-9"
updated: 2026-07-23T10:06:43Z
published: 2026-07-23T10:06:43Z
canonical: "help.8x8.com/bug-fixes-9-9"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bug fixes 9.9

We have fixed the following bugs in this release:

| Bug | Summary |
| --- | --- |
| VCC-1770 | Stay-on-call post call surveys drop the call for anonymous Inbound Caller. |
| VCC-27346 | In **Local CRM**, images sent via email fail to display properly. |
| VCC-29636 | Unable to answer a DAA call on Line 2. |
| VCC-31460 | Customer-uploaded logo fails to show on Wallboard for tenants with Unified Login and **8x8 Work**. |
| VCC-31696 | Some channels cannot fetch email from the inbox if the username includes a special character. |
| VCC-32374 | Custom SMTP server test fails to work once you click the Test button and trying to contact server. |
| VCC-34331 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)**, the Transactions report shows values greater than 100%. |
| VCC-34748 | Tenants have an intermittent issue forcing agents to log out from the Supervisor monitoring window. |
| VCC-34766 | Back-to-back **click-to-dial** calls while in post processing causes **(Undefined variable: 8x8VariablesSet.AgtConsole)** to halt. |
| VCC-35039 | Intermittent stats engine does not respond on RegusIST platforms. |
| VCC-35570 | The scroll bar in the external chat window fails to show up for Mandatory long transaction code list. |
| VCC-35761 | A part of email header shows up in the case description box of the **Local CRM**. |
| VCC-35835 | Mandatory transaction code or TCL is not offered to the second agent after transfer. |
| VCC-35852 | Channel filter displays incorrect options for the Status filter type. |
| VCC-35942 | Loading an extra large call recording in the Monitoring window creates issues in Chrome browser. |
| VCC-36006 | Basic users with no license assigned are not displayed in the Agent's company directory. |
| VCC-36220 | Campaigns using “Daily Call Start & End Time” based on area codes are not presenting calls to the agent. |
| VCC-36797 | Selected FAQ attachments fail to load. |
| VCC-36952 | Unresponsive wallboard redirects to **8x8 Configuration Manager** login page. |
| VCC-36978 | Recording API does not follow the correct timezone format. |
| VCC-37148 | Call recording resumes when an agent pauses recording and drops off from a three-way conference call. |
| VCC-37257 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)**, the agent monitoring window fails to update call data correctly for “From beginning of day”. |
| VCC-37293 | **8x8 Contact Center** campaigns fail to dial the secondary contact numbers listed in the **Local CRM**. |
| VCC-37335 | Email replies with attachments do not reach the recipient. |
| VCC-37352 | In Agent Profile, the browser fails to play back the Interaction Sound. |
| VCC-37412 | Mail fails to send when setting up custom SMTP server in **8x8 Contact Center8x8 Configuration Manager**. |
| VCC-37890 | The email channel gives an error message after being upgraded. |
| VCC-37992 | In Off-hook Connection Mode, agents cannot put inbound caller on hold or go to line 2 if the enhanced ringtone is turned on. Agents cannot resume back to line1 inbound caller. |
| VCC-37933 | In **8x8 Configuration Manager**, the phone scripts do not show up under Scripts > Phone. |
| VCC-38001 | Bulk update in queue subscribe/unsubscribe breaks agent login. |
| VCC-38002 | Changing the interaction priority in queue fails to work properly. |
| VCC-38223 | CRM API throws an error when adding a new user in tenants with **8x8 Contact Center** Unified Login. |
| VCC-38383 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)**, the chat FAQ scroll bar does not function correctly, preventing agents from reading across the full text. |
| VCC-38778 | In Local CRM, <'> is saved incorrectly as <"> in Customer or Task objects. |
| VCC-39048 | Wallboards cannot run under i-frame after upgrade. |
| VCC-39426 | Large image files block subsequent email deliveries. |
| VCC-39482 | In **Local CRM**, email text appears on one long line and not wrapping. |
| VCC-40054 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)**, when an inbound call on line 1 goes to post processing, the outbound call on line 2 does not appear as Busy and goes back to the Available state. |
| VCC-40179 | Customer experience does not appear in outbound queues. |
| VCC-40384 | Agent events reference queues from another tenant. |
| VCC-40797 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)**, agent profile page freezes intermittently. |
| VCC-40957 | Customer chat messages are not delivered to the agent. |
| VCC-41775 | Queue timeout does not initiate, leaving the caller waiting in a queue. |
| VCC-41842 | Voicemail delivery message plays an incorrect message for the agent after 9.9 upgrade. |
| VCC-41937 | Wallboards display an error refresh frequently. |
| VCC-41950 | If the mandatory chat transaction code or TCL is enabled for a chat queue, when you click work offline before you end post processing in order to select a TCL, the agent status changes to Available. |
| VCC-41970 | After closing the **(Undefined variable: 8x8VariablesSet.AgtConsole)** window and relaunching it from the **Single Sign-On** panel, a message shows: **Connection Closed**. |
| VCC-41973 | Transaction Codes and wrap-up codes does not appear in the Recording Index report. |
| VCC-41996 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)** the login fails if the tenant name contains the following string: onend. |
| VCC-42031 | SLA emails go to an invalid email address following the **8x8 Contact Center** 9.9 upgrade. |
| VCC-42223 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)**, the agent status does not match with their status shown on the Agent Directory. |
| VCC-42393 | Missing Caller ID creates issues in **8x8 Contact CenterCustomer Experience** |
| VCC-42399 | Queues selected as favorite on **8x8 Contact Center** 9.9 are not visible on **8x8 Contact Center** 9.8 and vice versa. |
| VCC-42432 | In Chat, when the Agent types <on> the other party sees it as <_on>. |
| VCC-42435 | Chat does not pass to a chat queue if the pre-chat form contains foreign language. |
| VCC-42442 | Running multiple wallboards throws the following error message: **Warning! Internal server error**. |
| VCC-42529 | Custom SMTP Server Test button always returns **Test failed**. |
| VCC-42585 | **Salesforce** integration has a login problem with the SameSite cookie option. |
| VCC-42618 | SMS interactions appear with no conversation history or context. |
| VCC-42644 | in **8x8 Configuration Manager**, listing campaigns takes an abnormally long time. |
| VCC-42762 | In **8x8 Configuration Manager** IVR scripts, Forward to Queue > Queue timeout, is not working when Queue Conditions is selected. |
| VCC-42779 | In external CRM the Edit button does not work if you launch My Recording in an external pop-up window. |
| VCC-42973 | Memory issue causes processing delays in telephony and status changes. |
| VCC-43059 | Sending a hyperlink in chat shows as plain text. |
| VCC-43074 | Callbacks occur after the cancellation period is expired. |
| VCC-43084 | Agents do not show up in the list with selected CRM integrations. |
| VCC-43149 | In **(Undefined variable: 8x8VariablesSet.AgtConsole)**, long queue names or agent names do not show up entirely under group roster in. |
| VCC-43161 | Unable to delete records from a dynamic campaign. |
| VCC-43433 | Regular **8x8 Configuration Manager** tenants cannot update their password after it expires. |
| VCC-43437 | Chat interactions are offered to multiple agents. |
| VCC-43439 | When changing the agent profile in **(Undefined variable: 8x8VariablesSet.AgtConsole)**, a pop-up error says screen pop is not defined. |
| VCC-43478 | On inbound SMS, custom text fields are not recognized. |
| VCC-43479 | On inbound SMS Get Customer Info for an email is case sensitive. |
| VCC-43526 | Unable to play any audio file from the **8x8 Configuration Manager** Audio Files tab. |
| VCC-43650 | Custom **screen pop** opens twice on the outbound calls. |
| VCC-43651 | Custom **screen pop** is missing on manual and **click-to-dial** calls. |
| VCC-43768 | Administrator's edit restriction on workplace setting does not work at the agent level. |