---
title: "Tour the interface"
slug: "ce-tour-the-interface"
updated: 2026-08-04T17:29:31Z
published: 2026-08-04T17:29:31Z
canonical: "help.8x8.com/ce-tour-the-interface"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tour the interface

> [!NOTE]
> Note:
> 
> The Customer Experience (CEX) and Post-Call Survey (PCS) Analytics application has reached end of life. Starting August 20th, 2025, CEX/PCS will no longer be available as a standalone product. For more information, refer to this [Help Center article](https://support-portal.8x8.com/helpcenter/viewArticle.html).

The 8x8 Contact Center Customer Experience application allows supervisors to access specific call details and aggregate analytics from the following dashboards:

- [Recent Calls](/documentation/docs/ce-access-recent-calls): Search for the past and recent call details in real time based on the date range filter. Get to know the path taken by each call from entry to exit. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Spvr-CE-CusExpMain01.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A24Z&se=2026-11-03T22%3A51%3A24Z&sr=c&sp=r&sig=1P5bhF%2Fvr%2BfWJRXtN0Ux5To24%2FejCM72qqxGbi0YT%2Bc%3D)
- [Digital Channels](/documentation/docs/ce-access-digital-channels-report): Access reports and visualize the customer’s interaction flow for digital interactions. Customize the report using filters and download it for easy access and sharing

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ce-digital-channels-report.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A24Z&se=2026-11-03T22%3A51%3A24Z&sr=c&sp=r&sig=1P5bhF%2Fvr%2BfWJRXtN0Ux5To24%2FejCM72qqxGbi0YT%2Bc%3D)
- [Dominant Paths](/documentation/docs/access-dominant-paths): Learn about the top ten dominant paths taken by callers in IVR, accompanied by visual representation. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CE-DominantPath01.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A24Z&se=2026-11-03T22%3A51%3A24Z&sr=c&sp=r&sig=1P5bhF%2Fvr%2BfWJRXtN0Ux5To24%2FejCM72qqxGbi0YT%2Bc%3D)
- [IVR Metrics](/documentation/docs/access-ivr-metrics): Displays graphical metrics of the IVR path taken by all calls entering your contact center and drills down the IVR path taken during the specified time period. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CE-IVRMetrics.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A24Z&se=2026-11-03T22%3A51%3A24Z&sr=c&sp=r&sig=1P5bhF%2Fvr%2BfWJRXtN0Ux5To24%2FejCM72qqxGbi0YT%2Bc%3D)
- [Post Call Survey](/documentation/docs/access-post-call-survey): Access and analyze the Post Call Survey results processed by 8x8 Contact Center Customer Experience.

Customer Experience can be accessed via 8x8 Agent Console. Go to **Customer Experience** to see the dashboards.

8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions.