--- title: "Change agent status" slug: "change-agent-status" updated: 2026-07-22T15:17:33Z published: 2026-07-23T10:07:46Z canonical: "help.8x8.com/change-agent-status" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Change agent status **change-agent-status8x8 Contact Center** allows the agent to change the status by selecting a status button in the [Control Panel](/documentation/docs/tour-the-8x8-agent-workspace). When you log in to 8x8 Agent Workspace, you may or may not be ready to accept new interactions. Choose a status that fits your situation. **To change 8x8 Agent Workspace agent status:** 1. Log in to **8x8 Agent Workspace**. 2. Click **Ready to work**. You will be placed on Available status. 3. Click the **status** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status-2.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A21Z&se=2026-11-03T22%3A51%3A21Z&sr=c&sp=r&sig=f3%2ByUf%2BSc%2BMKbGD50Ixyzdp4IU1wu6JQrcIVUDCWOQQ%3D) menu option to change your status. The color indicator next to your initials presents your status. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/change-agent-status.gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A21Z&se=2026-11-03T22%3A51%3A21Z&sr=c&sp=r&sig=f3%2ByUf%2BSc%2BMKbGD50Ixyzdp4IU1wu6JQrcIVUDCWOQQ%3D) The following table shows a summary of **8x8 Agent Workspace** tools and options available for each status: | Agent status | Status icon color | Description | Where to access? | Receive new interactions | Available statuses | | --- | --- | --- | --- | --- | --- | | Available | Green | - The agent is available to receive new interactions and access all features. - The agent can use tools while waiting for a new interaction. - **8x8 Agent Workspace** automatically changes your status to **Busy** when you accept an incoming interaction. | Click **Change status ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status-2.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A21Z&se=2026-11-03T22%3A51%3A21Z&sr=c&sp=r&sig=f3%2ByUf%2BSc%2BMKbGD50Ixyzdp4IU1wu6JQrcIVUDCWOQQ%3D) > Available** from the **Control Panel**. | Yes | - Work Offline - Break | | Busy | Red | - The agent is unavailable to receive new interactions. - The amount of time the agent is allotted to accept an offered interaction is specified by the contact center administrator. - When the agent is Busy, **8x8 Agent Workspace** enables the agent to access all **8x8 Agent Workspace** tools. > [!NOTE] > Note: > > The **Configuration Manager** administrator can allow agents to handle up to six chats with customers or an unlimited number of chats with other agents of the same tenant and at the same time. | **8x8 Agent Workspace** automatically changes agent status as soon as the agent accepts a queued interaction. | No | No other status is available during the **Busy** status until the agent finishes the transaction. | | Wrap Up | Purple | - When an agent completes an interaction, **8x8 Agent Workspace** automatically changes the status to **Wrap Up** (post processing). - When in **Wrap Up** status, you are unavailable to receive new interactions. Use the post-processing interval to perform any tasks required to finalize the interaction. - The amount of time you are allotted to perform post-processing is specified by your contact center administrator when they configure the contact center. > [!NOTE] > Note: > > If you do not route an outbound call through a queue, your status remains unaffected. If your status is **Available** while placing an outbound call, you are open for incoming interactions. | Automatically changes to **Wrap Up** as soon as the agent ends the interaction. | No | No other status is available until the post processing time expires. The time is determined by your contact center administrator. | | Work Offline | Orange | - The agent is not available to receive new interactions, but all the features are enabled and accessible. - Change your status to Work Offline, if you are processing the current interaction, updating the CRM data for a previously received interaction, or taking a break. | Click **Change status ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status-2.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A21Z&se=2026-11-03T22%3A51%3A21Z&sr=c&sp=r&sig=f3%2ByUf%2BSc%2BMKbGD50Ixyzdp4IU1wu6JQrcIVUDCWOQQ%3D) > Work Offline** from the **Control Panel**. | No | - Available - Break | | Busy (Stop New) | Red | - The agent has accepted a chat and chooses to [stop new interactions](/documentation/docs/stop-new-chat-interactions) to wrap up the chat session that is already in progress. - This status blocks all queued interactions to this agent. - To receive more chats, click **Resume**. | **Stop new** is only available in Busy state during multi-chat. This button is only visible when the agent is handling a chat interaction. | No | No other status is available during the **Busy** status until the agent finishes the transaction. | | Break | Gray | - The agent is not available to receive new interactions. - Access to all features is disabled. > [!NOTE] > Note: > > The **Control Panel** becomes unavailable when the agent changes the status to On Break. | Click **Change status ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status-2.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A21Z&se=2026-11-03T22%3A51%3A21Z&sr=c&sp=r&sig=f3%2ByUf%2BSc%2BMKbGD50Ixyzdp4IU1wu6JQrcIVUDCWOQQ%3D) > Take Break** from the **Control Panel**. You are automatically placed on break when you reject a queued interaction. | No | - Available **Note**: Clicking **Ready to work** also changes the status to **Available**. - Work Offline | | Log out | Gray | Agent is logged out of the **8x8 Agent Workspace** and does not receive any interactions. | Click **Change status ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status-2.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A21Z&se=2026-11-03T22%3A51%3A21Z&sr=c&sp=r&sig=f3%2ByUf%2BSc%2BMKbGD50Ixyzdp4IU1wu6JQrcIVUDCWOQQ%3D) > Log out** from the **Control Panel**. | | | The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.