---
title: "Link quick replies to Quality Management and Speech Analytics"
slug: "chatdesignoverview-link-quick-replies-to-quality-management-and-speech-analytics"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/chatdesignoverview-link-quick-replies-to-quality-management-and-speech-analytics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Link quick replies to Quality Management and Speech Analytics

The Quick Replies feature allows **8x8 Contact Center** admins to link quick replies to Quality Management and Speech Analytics (QM/SA) by creating quick replies as topics in Speech Analytics (SA).

**Benefits:**

Linking quick replies to QM/SA can be beneficial for customers in multiple ways. Customers can:

- Create topics in Speech Analytics that act as quick replies.
- Monitor quick replies they use most frequently.
- Use this information to identify areas to invest in for Intelligent Customer Assistant) ICA projects.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/qmsa-quick-replies-topics.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A54Z&se=2026-11-03T22%3A52%3A54Z&sr=c&sp=r&sig=v3BFMVEA348GzuG2qI1U2s5Lp7E4mskWTzqveRu1qGo%3D)

To find how to do that, see [Quick Replies for Webchat.](/support/docs/quick-replies-for-webchat)