---
title: "Check queue assignments in 8x8 Contact Center for ServiceNow"
slug: "check-queue-assignments-in-8x8-contact-center-for-servicenow"
updated: 2026-07-23T10:07:17Z
published: 2026-07-23T10:07:17Z
canonical: "help.8x8.com/check-queue-assignments-in-8x8-contact-center-for-servicenow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Check queue assignments in 8x8 Contact Center for ServiceNow

To process phone or chat interactions from **8x8 Contact Center**, you must be a member of both types of queues. If enabled for voicemail queues, you can process voicemail interactions regardless of whether you are also enabled for phone or chat.

> [!NOTE]
> Note:
> 
> At this time, email queues for agents are not available with this version of **8x8 Contact Center for ServiceNow**. Future versions will provide this capability.

> [!NOTE]
> Note:
> 
> Phone queues are separately defined for inbound and outbound communications.

**To check your queue assignments:**

1. Click **My assigned queues** from the **Agent** tab of the **8x8 Contact Center** app. You can search for the queues that are available to you. OR Click the menu ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-menu_21x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A34%3A50Z&se=2026-11-04T00%3A34%3A50Z&sr=c&sp=r&sig=%2Bo1LORWPOIcHwljMlcPjYLH9zPQus7yPk7zi1HT%2FTpQ%3D) icon and select **My assigned queues**.
2. Click the check box next to the media type label to enable or disable all the queues related to a media type. If you only wish to enable specific queues from a media type, click the check box next to the desired queue. If you are enabled to serve only certain queues within a media type, the media type label displays the ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_intermediate-icon_20x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A34%3A50Z&se=2026-11-04T00%3A34%3A50Z&sr=c&sp=r&sig=%2Bo1LORWPOIcHwljMlcPjYLH9zPQus7yPk7zi1HT%2FTpQ%3D) icon instead of a check mark ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-check-mark-blue_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A34%3A50Z&se=2026-11-04T00%3A34%3A50Z&sr=c&sp=r&sig=%2Bo1LORWPOIcHwljMlcPjYLH9zPQus7yPk7zi1HT%2FTpQ%3D) icon, indicating that you are not enabled to serve all the queues.
3. Click **Confirm changes**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/my-assigned-queues.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A34%3A50Z&se=2026-11-04T00%3A34%3A50Z&sr=c&sp=r&sig=%2Bo1LORWPOIcHwljMlcPjYLH9zPQus7yPk7zi1HT%2FTpQ%3D)