---
title: "Co-Browsing via Chat"
slug: "co-browsing-via-chat"
updated: 2026-07-23T10:06:43Z
published: 2026-07-23T10:06:43Z
canonical: "help.8x8.com/co-browsing-via-chat"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Co-Browsing via Chat

In this release, we have enhanced **Co-browsing** by allowing you to initiate it via chat. Agents and customers can request and/or allow co-browsing sessions via chat. For information on how to enable **Co-browsing**, refer to the [main help on **Co-browsing**](/documentation/docs/about-8x8-co-browsing).

**Step 1: Enable Co-Browsing in 8x8 Configuration Manager**

To enable co-browsing for a chat session, administrator must enable this feature in **8x8 Configuration Manager**.

**To enable co-browsing during a chat:**

1. Log in to **8x8 Configuration Manager**.
2. Navigate to **Chat Design**.
3. Open **Window** tab.
4. Open an existing Chat window.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CM_CoBrowsing01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A15Z&se=2026-11-03T23%3A18%3A15Z&sr=c&sp=r&sig=2aVq4zF3%2B%2B82Tdx1exW9iYapunfonymgkLXElgo9cIM%3D)
5. Select **Offer the co-browsing request into the Chat window**.

Notice that the Start co-browsing session ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Co-browsing_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A15Z&se=2026-11-03T23%3A18%3A15Z&sr=c&sp=r&sig=2aVq4zF3%2B%2B82Tdx1exW9iYapunfonymgkLXElgo9cIM%3D) appears in the Chat window.
6. Click **Save**.

When this feature is enabled, both customers and agents can invite the other party to co-browsing during a chat session.

**Step 2: Start/stop co-browsing in (Undefined variable: 8x8VariablesSet.AgtConsole)**

Once the administrator enables co-browsing for chat, agents can invite customers for co-browsing during a chat session in **(Undefined variable: 8x8VariablesSet.AgtConsole)**.

1. Log in to **(Undefined variable: 8x8VariablesSet.AgtConsole)**.
2. Accept the incoming chat interaction.
3. Open the chat interaction menu and select **Invite for co-browsing**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AG_CoBrowsing01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A15Z&se=2026-11-03T23%3A18%3A15Z&sr=c&sp=r&sig=2aVq4zF3%2B%2B82Tdx1exW9iYapunfonymgkLXElgo9cIM%3D)

The customer is prompted to accept the invitation for co-browsing and clicks **Yes, Start Sharing**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AG_CoBrowsing02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A15Z&se=2026-11-03T23%3A18%3A15Z&sr=c&sp=r&sig=2aVq4zF3%2B%2B82Tdx1exW9iYapunfonymgkLXElgo9cIM%3D)

The agent is notified when the customer accepts the invite.
4. Click **Join** to continue.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AG_CoBrowsing03.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A15Z&se=2026-11-03T23%3A18%3A15Z&sr=c&sp=r&sig=2aVq4zF3%2B%2B82Tdx1exW9iYapunfonymgkLXElgo9cIM%3D)

Click **Stop co-browsing** when the session ends.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AG_CoBrowsing05.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A15Z&se=2026-11-03T23%3A18%3A15Z&sr=c&sp=r&sig=2aVq4zF3%2B%2B82Tdx1exW9iYapunfonymgkLXElgo9cIM%3D)

The customer can start or stop a co-browsing session by clicking ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Co-browsing_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A15Z&se=2026-11-03T23%3A18%3A15Z&sr=c&sp=r&sig=2aVq4zF3%2B%2B82Tdx1exW9iYapunfonymgkLXElgo9cIM%3D) in the Chat window.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AG_CoBrowsing04.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A15Z&se=2026-11-03T23%3A18%3A15Z&sr=c&sp=r&sig=2aVq4zF3%2B%2B82Tdx1exW9iYapunfonymgkLXElgo9cIM%3D)