---
title: "Common Identifier for Pre-Chat Forms in Multiple Languages"
slug: "common-identifier-for-pre-chat-forms-in-multiple-languages"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/common-identifier-for-pre-chat-forms-in-multiple-languages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Identifier for Pre-Chat Forms in Multiple Languages

We have introduced a common identifier mechanism to connect or map user collected data from pre-chat forms across multiple languages. For example, if your company collects data from a customer using a pre-chat form in multiple languages and uses this data to identify the customer or create a new record, the question label in the pre-chat form such as — *Name* in English, *Nome* in Italian, *Nom* in French can be mapped/connected using a common identifier. The identifier facilitates further processing of this information.

## Set up an Identifier

Setting up an identifier involves the following steps:

**If you have already designed your pre-chat forms:**

1. Create identifiers for questions in the pre-chat form in one language.
  1. Log in to **8x8 Configuration Manager** and navigate to **Chat Design**.
  2. Select the **Form** tab.
  3. Edit an existing pre-chat form.
  4. Select a question and enter an identifier for the question. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChatIdentifier01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A29%3A33Z&se=2026-11-04T00%3A29%3A33Z&sr=c&sp=r&sig=OoC8tcw8aLumapPAR6R%2FfFKViB8SN0X3OeIMoFlN0zo%3D)

> [!NOTE]
> Note:
> 
> You must use this identifier to connect the question replicated in other language forms.
  5. Click **Save**.
  6. Repeat this for all questions on the form.

> [!NOTE]
> Note:
> 
> Identifier is not applicable to the chat language choice question.
  7. Click **Next>>** and then **Save** in the next screen.
2. For pre-chat forms replicated in other languages, use the same identifiers for questions.
  1. Select and open the replicated pre-chat form in another language from the list. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChatIdentifier02.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A29%3A33Z&se=2026-11-04T00%3A29%3A33Z&sr=c&sp=r&sig=OoC8tcw8aLumapPAR6R%2FfFKViB8SN0X3OeIMoFlN0zo%3D)
  2. Copy and paste or enter the identifier for this question from the other form created in step 1. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChatIdentifier03.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A29%3A33Z&se=2026-11-04T00%3A29%3A33Z&sr=c&sp=r&sig=OoC8tcw8aLumapPAR6R%2FfFKViB8SN0X3OeIMoFlN0zo%3D)
  3. Repeat this for all questions.
  4. Save all the changes.

**If you have not designed your pre-chat forms:**

1. [Create pre-chat forms in the desired languages.](/documentation/docs/designing-a-chat-form)
2. [Create an identifier for questions in the pre-chat form in one language.](/documentation/docs/common-identifier-for-pre-chat-forms-in-multiple-languages#chat-identifierstep1)
3. [Use the same identifier for questions across pre-chat forms replicated in other languages.](/documentation/docs/common-identifier-for-pre-chat-forms-in-multiple-languages#chat-identifierstep2)