---
title: "Enable Co-browsing via chat"
slug: "configuration-enable-co-browsing-via-chat"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/configuration-enable-co-browsing-via-chat"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Co-browsing via chat

**8x8 Contact Center** Co-browsing allows customer support agents to assist customers remotely via a shared browser. With Co-browsing, **8x8 Contact Center** administrators can empower a website or any browser-based application, and offer live, hands-on assistance to customers. A customer in need of assistance must initiate the remote session, generate a unique session code, communicate it to an agent via phone or chat. The agent then uses the code to establish a remote session. Co-browsing session co-exists with a call or a chat for communicating the session code. Agents and customers can request and or allow co-browsing sessions via chat.

To enable co-browsing for a chat session, administrator must enable this feature in **8x8 Configuration Manager**. To enable the co-browsing feature, go to **Chat Design > Window** and then select **Offer the Co-browsing request into the Chat window**. Notice that **Start Co-browsing session** appears in the **Chat** window. See [How to design a chat window](/documentation/docs/chatdesignoverview-design-a-chat-window#chat-window).

## Enable Co-browsing in 8x8 Configuration Manager

To enable Co-browsing for a chat session, administrator must enable this feature in **8x8 Configuration Manager**.

**To enable Co-browsing during a chat:**

1. Log in to **8x8 Configuration Manager**.
2. Navigate to **Chat Design**.
3. Open **Window** tab.
4. Open an existing Chat window.
5. Select **Offer the Co-browsing request into the Chat window**. Notice that the Start Co-browsing session ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_co-browsing_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D) icon appears in the chat window. ![Offer co-browsing request into a chat window](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cm_cobrowsing01.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A15Z&se=2026-11-03T22%3A52%3A15Z&sr=c&sp=r&sig=W3xYlxkJamK7cfDRE2%2B1xoDUB%2Fzp0dUovmf%2BbvzuHhU%3D)
6. Click **Save**. When this feature is enabled, both customers and agents can invite the other party to Co-browsing during a chat session. Once the administrator enables Co-browsing for chat, agents can invite customers for Co-browsing during a chat session in **8x8 Agent Workspace**.