---
title: "Assign audio files to campaigns"
slug: "configuration-manager-vovcc-assign-audio-files-to-campaigns"
updated: 2026-07-23T10:07:13Z
published: 2026-07-23T10:07:13Z
canonical: "help.8x8.com/configuration-manager-vovcc-assign-audio-files-to-campaigns"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign audio files to campaigns

During a campaign, an **8x8 Contact Center** agent can play pre-recorded audio messages defined for the campaign to ensure a uniform delivery of the campaign message across all campaign calls. If as an **8x8 Contact Center** administrator, you have uploaded audio files of pre-recorded messages during Outbound Setup, you can assign those messages to the campaign now using **8x8 Configuration Manager**. An agent accepting campaign calls can access and play pre-recorded messages at any point during the call. On reaching a voicemail, an agent can play a pre-recorded message, then immediately switch back to available status, and attend the next interaction.

**To assign a pre-recorded message to a campaign:**

1. Log in to **8x8 Configuration Manager**.
2. Go to **Campaign > Audio Files**.
3. In the Audio Files pane, select a folder. The voice messages in this folder appear in the list.
4. Select the voice message you would like to assign to the campaign.
5. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_plus_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A57Z&se=2026-11-04T00%3A18%3A57Z&sr=c&sp=r&sig=w4KQSRozxgx2xUOc7kHQdBVeC1w%2FopB5of2lG6nRIMc%3D)**Assign** above the check boxes. A dialog box appears with a message confirming the assignment. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrcampaignaudio03.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A57Z&se=2026-11-04T00%3A18%3A57Z&sr=c&sp=r&sig=w4KQSRozxgx2xUOc7kHQdBVeC1w%2FopB5of2lG6nRIMc%3D)
6. To un-assign an audio file, select the file from the Assigned Audio Files window, and select Un-assign from the menu.
7. Click **Done**.

## Assigning abandoned messages to campaigns

A campaign call is considered abandoned if a live answered call is not accepted by an agent. Abandoned calls in predictive campaigns need to play a message within two seconds of a live answer for compliance.The message typically should identify the company running the campaign or the company they are calling on behalf of, provide a free or standard cost call back number, and contain no marketing or sales information.

**To assign an abandoned message to a campaign:**

1. Go to **Campaign > Audio Files**.
2. In the Audio Files pane, select **Abandoned Message files**. The voice messages in this folder appear in the list.
3. Select the voice message you would like to assign to the campaign.
4. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_plus_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A57Z&se=2026-11-04T00%3A18%3A57Z&sr=c&sp=r&sig=w4KQSRozxgx2xUOc7kHQdBVeC1w%2FopB5of2lG6nRIMc%3D)**Assign** above the check boxes. A dialog box appears with a message confirming the assignment.
5. To un-assign an audio file, select the file from the Assigned Audio Files window, and select Un-assign from the menu.
6. Click **Done**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/assign-audio-file-to-campaign.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A57Z&se=2026-11-04T00%3A18%3A57Z&sr=c&sp=r&sig=w4KQSRozxgx2xUOc7kHQdBVeC1w%2FopB5of2lG6nRIMc%3D)