---
title: "Control a campaign"
slug: "configuration-manager-vovcc-control-a-campaign"
updated: 2026-07-23T10:07:13Z
published: 2026-07-23T10:07:13Z
canonical: "help.8x8.com/configuration-manager-vovcc-control-a-campaign"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Control a campaign

After creating a campaign, the **8x8 Contact Center** administrator can manually start or schedule the campaign. If you defined scheduling attributes in the **8x8 Configuration Manager** campaign properties, the campaign runs as it is scheduled. If not, you must start the campaign manually. As an administrator or a privileged supervisor, you can start, pause, purge, or stop a running campaign at any time. You can execute a new campaign either by manually starting it or scheduling it.

> [!NOTE]
> Note:
> 
> Campaigns are controlled by administrators and privileged supervisors only. An administrator controls the campaigns from 8x8 Configuration Manager, while a supervisor controls campaigns from the Campaign Management tab of 8x8 Agent Console.

**To run a campaign manually:**

1. Click **Campaigns** in the **Configuration Menu**.
2. Select the desired campaign, and click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrwallboardrunicon_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A58%3A17Z&se=2026-11-04T00%3A58%3A17Z&sr=c&sp=r&sig=ZrS7PkH48PmXZtb69g8LFEjnfLqpgpRYb5%2BhdFYYPhI%3D) to manually start the campaign. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrcampaignexecute01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A58%3A17Z&se=2026-11-04T00%3A58%3A17Z&sr=c&sp=r&sig=ZrS7PkH48PmXZtb69g8LFEjnfLqpgpRYb5%2BhdFYYPhI%3D)

> [!NOTE]
> Note:
> 
> The status changes from New to Manually Started. For details on campaign status, refer to [Understand Campaign Status](/documentation/docs/content-understand-campaign-status).

**To run a scheduled campaign:**

1. Click **Campaigns**.
2. Select a campaign and click **Control > Schedule** to initiate a campaign on schedule.

> [!NOTE]
> Note:
> 
> For a campaign to run on schedule, you must have specified a schedule in the Campaign Properties tab. For details on scheduling a campaign, refer to [Define Properties](/documentation/docs/configuration-manager-vovcc-define-campaign-properties).

## Pause a campaign

Pausing a campaign stops the campaign temporarily retaining calls in the queue. Calls in the queue continue to be offered to agents until completed. You can resume or abort a paused campaign.

**To pause a campaign:**

1. Select a campaign, and click **Control > Pause** to pause the campaign.
2. Click **Control > Resume** to resume the paused campaign.

## Purge a campaign

Purging a paused campaign aborts the campaign by flushing all calls in the queue. You can resume a purged campaign. Resuming feeds calls back to the queue.

**To purge a campaign:**

1. Select a campaign, and click **Control > Purge** to pause the campaign.
2. Click **Control > Resume** to resume the paused campaign.

Based on how a campaign is controlled, the campaign status changes accordingly. For details, refer to [Understand Campaign Status](/documentation/docs/content-understand-campaign-status).